British Airways Flaunts New Look

LONDON, UK: British Airways' Concorde Room at Terminal 5, London Heathrow on 07 November 2017 (Picture by Nick Morrish/British Airways)

British Airways revamped its flagship Concorde Room at Heathrow Terminal 5, drawing inspiration from the very best of British Design. The refurbishment of the airline’s exclusive lounge included re-upholstering iconic pieces of furniture, while also adding new feature pieces to the room.

Every one of the pieces are illuminated by hand-blown glass lighting with bone linen shades and ochre silk linings. Additionally, the terrace now features luxurious sofas and new elegant loungers.

Carolina Martinoli, Director of Brand and Customer Experience for British Airways said: “We believe our customers will love the new look and feel of the Concorde Room, particularly the terrace that we have redesigned to create a private oasis in the middle of a bustling airport.”

She also revealed that the next scheduled revamp is British Airways’ lounge at New York’s JFK Terminal 7, along with improvements being made to the customer experience at check-in. Next year, Aberdeen and Rome’s lounges will also be revamped and the one in Geneva will be expanded. There are also plans for further investments in San Francisco, Johannesburg and Chicago and London Heathrow’s other lounges over the next few years.


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