MPI Generali Undergoes Digital Transformation

MPI Generali Insurans Bhd, formerly Multi-Purpose Insurans Bhd, will see a significant advancement in its digital services and offerings following a collaboration with its tech solutions partner, Kofax.

MPI Generali’s digital transformation programme will see improvements in its customer on-boarding journey and key services such as underwriting, claims, and invoices processing through the deployment of a unified platform with Kofax Total Agility, Mobile and RPA solutions.

The latest partnership with MPI Generali is seen as a joint digital disruption where Kofax will continue to grow its regional footprint in the insurance industry while revolutionising it at the same time.

Oliver Tan, CEO of MPI Generali Insurans Bhd (fifth from left) and Prem Pavan, Regional Vice President (Asia) of Kofax (fourth from right) exchanging documents during a recent memorandum of understanding signing ceremony in Kuala Lumpur.

“In this era of mobile transactions and digital services, it only makes sense for MPI Generali to digitise our on-boarding and claims processes. With this initiative we are putting our customers at the centre of digital transformation across the insurance value chain,” Oliver Tan, CEO of MPI Generali Insurans points out.

The entire project is expected to be fully implemented by 2018 and will undergo several phases to enhance and digitise MPI Generali’s current services. Phase 1 will revolve around policy servicing and new applications while Phase 2 will centre on claims management. The third and final phase will see improvements to accounts and billings.

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