Dimension Data, a leading global technology integrator and managed services provider for hybrid IT, announces the launch of its next-generation global managed services to help clients simplify the management and operation of their technology.
Dimension Data’s Managed Services Platform now offers near real-time insight and reporting, managing over 9,000 IP networks and supporting over 13 million users across the globe.
Meeting increasing client demands, the platform liberates IT and operations teams to focus on more strategic, value-add tasks such as improving the customer experience, maximising cost efficiencies, and exploring emerging technologies.
“We chose Dimension Data because our main core business is not IT, it’s scientific data production. We are a small IT team and we need support from a company that has all the expertise that we don’t have. Dimension Data provides us with all the expertise we don’t have – and we don’t need to have,” explained Christian Saldias, IT Manager at ALMA, a Dimension Data Managed Services customer.
Adapting to the elevated needs of the digital world has left IT teams relying on complex IT estates to meet rapidly shifting consumer demands. These often disparate, multi-vendor setups with public, private, and hybrid cloud aspects all need to be constantly maintained and managed.
This means there is often a reliance on already stretched IT teams with a lack of resources, which is hampering the efforts of many B2B IT support operations attempting to digitally transform. It also prompts security concerns, as businesses fear they do not possess the adequate in-house skills/resources to defend against incoming threats.
Dimension Data’s approach to managed services builds on its proven track record of managing and integrating multi-vendor solutions by bringing together its cross-technology portfolio of managed services, delivered through a single scalable and secure platform.
Bill Padfield, Group COO of Transformation and Services at Dimension Data, commented: “Our global managed services and delivery platform has re-engineered the end-to-end client journey, radically simplifying IT operations management and eliminating the pressure of day-to-day operations, while also allowing clients to take advantage of Dimension Data’s relationship with other NTT companies and best-of-breed solution providers.”