Jeffrey Ng Eow Oo, Head of Group Business and Transaction Banking, RHB Banking Group.
RHB Bank Berhad (“RHB”) is the first Malaysian bank to roll out “digital tokens” for Small and Medium Enterprises (SMEs) and Corporates. The RHB Reflex Secure Plus is a new digital authentication solution that allow SMEs and Corporates to easy and secure access to RHB Reflex, a one-stop cash management banking platform to cater to the operational needs of business customers.
The RHB Reflex Secure Plus is embedded within RHB Reflex Mobile Banking App, eliminating the need to carry a physical token by simply leveraging on their smartphones and mobile devices.
This enables customers to maintain only one device to manage Internet banking access of multiple entities or companies. This solution is made available to all new RHB Reflex customers in Malaysia since 18 March 2019.
To access RHB Reflex Secure Plus, customers simply need to download or update the RHB Reflex Mobile Banking App from Apple App Store or Google Play Store on their smartphones. The digital token enables SMEs and Corporate customers to perform all digital banking services such as approving transactions on-the-go without the need for their physical token.
“In driving our SME business, RHB created an integrated e-solution eco-system to spur a robust and connected customer journey. We aspire to provide our SMEs and Corporates with innovative solutions that will enable convenient and seamless experience without compromising security levels. The RHB Reflex Secure Plus allows our RHB Reflex customers to manage their banking needs effortlessly via mobile. Previously, our business banking clients had to carry hardware tokens, now they no longer need to do so. With this solution, customer onboarding and activation happens in just one day,” said Jeffrey Ng Eow Oo, Head of Group Business and Transaction Banking, RHB Banking Group.
To-date, RHB Reflex has close to 100,000 SMEs and Corporate customers and is targeting to reach 130,000 customers by end 2019.