RHB Banking Group (“RHB”) appoints Rakesh Kaul as its new Group Head of Retail Banking, effective 1 August 2019, strengthening the Group’s senior leadership bench.
Rakesh will lead the Group’s retail franchise across segments, products and channels and push the group’s agenda of digitisation, focusing on customer centricity. Retail Banking Group is a significant component of FIT22 and Rakesh will spearhead Retail Banking key initiatives under the Group’s transformation programme.
Prior to this, Rakesh has served 22 years in Citigroup in various leadership roles across Asian markets and business groups as the Asia-Pacific Head of Retail Commercial Banking and also, as the Retail Banking Head for Citi in Malaysia. He has previously performed various senior roles across Citigroup’s Consumer, Corporate and Markets (Equity and Currency Trading) divisions.
He holds a Bachelor of Commerce from Delhi University and Post Graduate Diplomas in Business Management and International Trade from Birla Institute of Management Technology and Indian Institute of Foreign Trade, in New Delhi, India.
Nazri Othman, the existing Acting Head of RHB’s Group Retail Banking will take on the role of Chief Operations Officer. Operational excellence will be a key agenda for Nazri. He will also focus on boosting customer service excellence and satisfaction.
The Group’s focus on digitisation will be enhanced, with the objective of meeting changing customer needs and responding to market developments. In line with this, Rohan Krishnalingam, who is the current Group Chief Operations Officer, will take on the role of Group Chief Digital and Technology Officer. In addition to leading the Group’s digital initiatives, Rohan will also lead all aspects of the Group’s technology function and drive the adoption of AGILE@Scale as part of the Group’s strategic focus to create a winning operating model.