Malaysia The Hub For Tricor’s Asia Operations

Established in 2000, Tricor Group (Tricor), Asia’s leading business expansion specialist announced the opening of the Shared Service Centre (SSC) located in Kuala Lumpur. Known as Tricor ace, the centre will provide integrated business, corporate, investor, human resources and payroll, corporate trust and debt services.

Tricor ace has been in operations since the first quarter of 2019.

During the official opening and logo launching, Lennard Yong, Group CEO of Tricor said, “Tricor ace will allow clients to focus on client relationships to grow their businesses while we take care of the rest, helping clients get the best out of their businesses with our unique technology-centric centre of excellence and highly skilled professional workforce.”

“Expanding our SSC is core to our strategy to accelerate business growth and deliver an enhanced client experience through service optimisation and automation. Malaysia will be an important hub for Asia thanks to its solid manufacturing base, cultural diversity and multilingual experts who can help our clients connect across markets in Asia. It is also timely, as our solutions are perfectly aligned with Malaysia’s National Policy on Industry 4.0,” Yong added.

Launched under the ‘One Tricor’ concept with a total investment in technology of around HKD35 million to maximise efficiency, productivity and fuel business growth, Tricor ace will focus on building integrated technology-enabled operations to improve client experience and deliver business value via optimised business processes throughout core markets in Asia.

Hew Wee Choong, Vice President of Investment and Industry Development, Malaysia Digital Economy Corporation (MDEC) commented, “This announcement is yet another strong testament of Malaysia’s capabilities to move up the value chain in digital services. To ensure that companies such as Tricor Group continue to augment and accelerate their growth in Malaysia, MDEC constantly strives to provide the industry with strategic and innovative initiatives, from talent to infrastructure to legal framework, to ensure that the country has a strong and robust ecosystem to meet the growing demand from investors.”

With licensed software from Automation Anywhere, a leading robotics provider, Tricor expects to have over 100 Robotic Process Automation (RPA) servicing China, Hong Kong, Japan, Korea, Malaysia and Singapore by the end of 2019.

Tricor ace plays an important role as the common centre of excellence for Asia. Currently, they have a staff strength of over 100 employees but aim to scale up to 500 employees by 2024.

Tricor Group’s focus on technology, robotics and AI is in synergy with Malaysia’s National Policy on Industry 4.0. Known as Industry4WRD, the policy focusses on digitally transforming Malaysia towards automation and technologies that include autonomous robots, 5G, the Internet of Things (IoT) and augmented reality, amongst other technology pillars.

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