AIA Goes Beyond Traditional Insurance Business

AIA’s A-Plus MedCare rider is a first-of-its-kind solution which provides its customers exclusive access to Personal Medical Case Management (PMCM) service during some of the most challenging times of their lives. A-Plus MedCare rider, further enhances AIA’s Total Health Solution ecosystem solidifying its commitment to help Malaysians live Healthier, Longer, Better Lives.

When AIA’s customers are diagnosed with a serious or complex condition, a dedicated 24/7 case team will provide guidance and support throughout their entire medical journey from diagnosis, through treatment, monitoring progress, and recovery.

They will gain access to a holistic medical assessment, re-evaluation of their condition, referral for additional diagnostic testing – where needed, ongoing multi-disciplinary consultations with renowned medical experts from around the globe, full care coordination, ongoing guidance and emotional support provided by a dedicated case management team which will support them every step of the way.

According to Ben Ng, Chief Executive Officer of AIA Bhd, the introduction of A-Plus MedCare is an incredibly important opportunity for AIA to bring the best possible experience to its customers. The PMCM service is another demonstration of AIA’s commitment to go beyond the traditional insurance business model by becoming an integral part of its customers’ life journey.

In the event, overseas medical treatment is needed due to a lack of local medical expertise, A-Plus MedCare will reimburse the cost of return flight tickets to the customer and for one companion up to a combined limit of RM10,000 per lifetime.

The new PMCM service is provided exclusively by Medix, a company that specialises in quality global medical management services. This has come off the back of AIA Group’s recent strategic partnership with Medix in a number of markets including Malaysia, in its bid to deliver a differentiated proposition that optimises care and improves medical outcomes for AIA’s customers across the Asia-Pacific region.

With the advances in research and abundance of new treatment modalities and new technologies, Medix’ PMCM service serves as a bridge between the patient and medical world, alleviating the stress and pressure that customers and their families face when dealing with serious medical problems and ensuring access and implementation of quality care.

Through the partnership, Medix hopes to make a genuine difference by providing personalised medical care, empowering patients with the knowledge and tools they deserve to make educated decisions and offer active coverage in the daily lives of each AIA customer.  Medix aims to contribute to the overall care experience available in Malaysia.

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