Celcom remains committed in supporting Malaysians throughout the COVID-19 pandemic

Idham Nawawi, Chief Executive Officer of Celcom Axiata Berhad

Celcom Axiata Berhad (Celcom), in support of the government’s efforts, ensures everyone remains connected during these challenging times by providing free SIM cards to returning Malaysians who are required to undergo the 14-day mandatory quarantine.

In a statement, Idham Nawawi, Chief Executive Officer of Celcom Axiata Berhad, said for returning Malaysians who require connectivity services may request for a free SIM pack from the authorities and self-register their SIM via Celcom Life app.

To kick start their initial connectivity needs upon their return to Malaysia and get connected to friends and family, these prepaid packs are preloaded with 1GB data and 10GB access to Facebook, Instagram and Games Walla.

Furthermore, they can also enjoy other special relief initiatives from Celcom during the Movement Control Order, including free 1GB daily Internet, free WhatsApp, and unlimited access to the Ministry of Health’s (MOH) website and services.

For a minimum reload, available online via our Celcom Life App they can continue enjoying uninterrupted services within the 14 days.

“Celcom will leave no one behind and is committed to stand together with Malaysians,” Idham assured, adding that they will continue to protect and support the wellbeing of our customers during this period.

“With the nation’s interest and wellbeing close to our heart, Celcom is reaching out as much as possible with the best solutions to help cushion the economic and social impact of our customers, vendors, partners and others within the ecosystem.”

Celcom is also extending their support by leveraging on their expertise, innovative digital products and services, as well as business network.

Understanding that Micro-SMEs are amongst segments most impacted by the COVID-19 pandemic, Celcom together with Axiata Group Berhad announced a RM150 million micro-financing initiative, Axiata COVID-19 Assistance Program, to help micro-SMEs facing difficulties in cash flow.

According to Idham, they see a change of usage behaviour and increased demands.

“Our team strives to ensure that all customers can remain connected with their loved ones and perform their jobs remotely when working from home by ensuring necessary arrangements are in place to strengthen our network capabilities,” Idham concluded.

Celcom strongly believes in creating a ‘win-win-win’ sustainable ecosystem, Celcom is also establishing initiatives for the benefit of its vendors, business partners, and consumers. This is in-line and further complements the recently announced economic stimulus package – Pakej Rangsangan Ekonomi Prihatin Rakyat 2020.

In addition, to further support Celcom’s supply chain, Celcom is also committed to ensure payments are made without any delay to all Celcom vendors. Celcom understands the requirements of smaller businesses for a sustainable amount of cash flow, especially with the current situation where many businesses are forced to slow down.

For a minimum reload, available online via our Celcom Life App customers can continue enjoying uninterrupted services within the 14 days.

For more information on the latest updates and offerings from Celcom, customers can visit our website at www.celcom.com.my or Celcom’s Facebook and Twitter.

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