Disruption to internet service from damaged submarine cable, says MCMC

The Malaysian Communications and Multimedia Commission (MCMC) was informed by Telekom Malaysia Berhad (TM) regarding the damage on one of the Asia Pacific Cable Network 2 (APCN2) submarine cable segments which connects Chongming, China and Lantau, Hong Kong
(segment 3).

The APCN2 submarine cable, which connects Malaysia to Singapore, Hong Kong and the United States, is one of 14 submarine cable systems worldwide jointly owned by TM.

While the consortium maintaining the APCN2 identifies the exact location of the damage for restorative work, TM has taken swift action of dispersing affected traffic flow through their other submarine cables in order to reduce the impact for users.

TM has also activated additional capacity through the Cahaya Malaysia submarine cable system which connects Malaysia’s international traffic to Japan.

Internet users in Malaysia have only experienced minimal interruption, as there are other submarine cables available to channel Internet traffic as needed.

Additionally, global giants such as Akamai Technologies, Amazon.com, Facebook Inc., Google Inc., Microsoft MSN, and other international content providers have peering connections at the Malaysia Internet

Exchange (MyIX) and most of them provide cache servers at local Internet service providers’ network. This means that their content is accessible locally by Internet users without any interruption.

TM has given assurance that all necessary steps will be taken to reduce the impact of service interruption to users.
MCMC will continue to monitor the situation to ensure that Internet services to users will not be severely interrupted, especially during the Movement Control Order (MCO) period.

The community’s dependence on broadband services at this time is crucial, especially for sectors such as commerce, service and even education where online learning has
been implemented.

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