Following SAP’s collaboration with Malaysia Digital Economy Corporation (MDEC) on the #DigitalVsCovid movement to the business sector and the digital technology ecosystem which we had reported on previously, SAP has shared that it is also collaborating with EY and its own Qualtrics division to provide resources to governments worldwide to battle the Covid-19 pandemic.
These Qualtrics and SAP solutions will be implemented by EY and include tools to help governments pre-screen and route potential Covid-19 patients, support healthcare workers, and manage the flow of information and resources to their citizens.
To help manage the impact of the pandemic, EY, SAP and Qualtrics have collaborated on providing agencies with a comprehensive set of services and solutions to meet the initial urgent and critical needs of governments, globally.
These offerings are helping organisations take immediate action in the fight against Covid-19 and are available to more than 90 countries worldwide. In addition, the services and solutions are provided in eight languages – English, Arabic, Italian, Spanish, Dutch, French, German, and Greek – through EY implementation and enablement services.
Specifically, the solutions available to governments include:
– Qualtrics Covid-19 Pre-Screening and Routing: This online, guided pre-screening questionnaire allows citizens concerned about COVID-19 to enter their symptoms, and automatically routes them to appropriate online resources or advises them to contact their doctor. It provides instant access to relevant health and safety resources and produces automatic reports that identify any gaps in information availability.- Qualtrics Covid-19 Dynamic Call Center Script: Local governments are standing up call centers (often for the first time) to respond to the crisis. To reduce call volume, and provide accurate, up-to-date information to callers, this solution directs citizens to the right resources based on their interests/questions. It also includes automatic reporting showing caller trends, patterns, and gaps in information requests.
– Qualtrics Healthcare Workforce Pulse: Governments need to monitor healthcare providers and their frontline healthcare workers within healthcare systems, hospitals, pharmacies, and clinics. This Healthcare Workforce Pulse is designed to capture feedback on the resources, safety, resilience, and communication needs of those treating patients with the disease.
– Critical care protocol solution: This is a customized solution for governments and ministries of health directed at early identification for critical care/high-risk patients. This solution utilizes guidelines from the World Health Organization and the Edmonton Frailty Scale and is powered by a critical care protocol algorithm. The solution assists in early flagging of high-risk patients by sharing and analyzing results in real time, allowing for more targeted allocation of critical care services that are already in short supply.
In a joint statement, the companies said: “Governments around the world are having to act quickly and decisively as they lead their citizens through uncertain times.”
“These solutions and services help governments quickly interact with their citizens at scale by providing a means of collecting and analyzing data in real time. This allows them to take immediate action amid an ever-changing situation and bring immense benefit to their citizens during the current crisis. We are proud to stand together to help governments use the power of experience management to navigate this difficult and unsettling situation as we all work to keep our communities and loved ones healthy and safe,” added the statement.
Meanwhile, SAP’s collaboration with MDEC is aimed at accelerating data technology adoption among business enterprises and to empower them to take data-driven decisions in their daily operations, as well as to facilitate industry-academia collaboration for digital talent development to meet the growing demand for data scientists and analysts.
MDEC’s chief executive officer (CEO) Surina Shukri had expressed MDEC’s appreciation to SAP for taking the initiative to be part of MDEC’s effort to expand the #DigitalVsCovid movement.
SAP is world-renowned for its machine learning, Internet of Things (IoT), and advanced analytics technologies that help turn organisations’ businesses into intelligent enterprises.
SAP Malaysia managing director Hong Kok Cheong reportedly said that SAP remains steadfast on the continued growth of Malaysia’s digital economy. On the talent and education front, he said SAP has been in collaboration with MDEC to continue its mission to develop human capital for Malaysia and to build the “future workforce”.
Besides collaborating with MDEC in nurturing talent and growing the local digital ecosystem, SAP has also established a service delivery centre in Kuala Lumpur for the Southeast Asian region.