Hilton defines new standard of hotel cleanliness

Photo by Will Newton

In a first for hospitality business, Hilton partners with RB, maker of Lysol and Dettol, and Mayo Clinic to develop elevated processes and Team Member training to help Hilton guests enjoy an even cleaner and safer stay from check-in to check-out.

Hilton CleanStay programme delivers an industry-defining standard of cleanliness and disinfection in Hilton properties around the world, incorporating RB’s trusted know-how and scientific approach to cleaning practices and product offerings.

RB will bring key talent and Lysol experts in hygiene and disinfection to the multi-year partnership, leveraging over 130 years of science-based research and thought leadership to support awareness, training and education, and product delivery and systems.

Meanwhile, experts from Mayo Clinic’s Infection Prevention and Control team will advise and assist in enhancing Hilton’s cleaning and disinfection protocols.

Hilton CleanStay was developed to meet evolving consumer expectations during the Covid-19 pandemic.

Research indicates that consumers have heightened concerns regarding hygiene on their journey, and trust in cleanliness standards will be critical to restarting travel.

The goal of Hilton CleanStay is to provide guests with assurance and peace of mind when they stay at any of Hilton’s more than 6,100 properties representing 18 brands.

The initiative will create a focus on cleanliness that will be visible to guests throughout their entire stay – in their guest rooms, restaurants, fitness rooms and in other public spaces.

“Our first priority has always been the safety of our guests and Team Members, said Christopher J. Nassetta, Hilton President and CEO.

“Hilton CleanStay builds on the best practices and protocols we’ve developed over the last several months, allowing our guests to rest easy with us and focus on enjoying the unforgettable experiences we have to offer – while protecting our Team Members who are on the frontlines of hospitality.”

RB and Hilton are also exploring opportunities to expand the program into a global partnership.

“At RB we are committed to the relentless pursuit of a cleaner, healthier world. It is imperative that we protect all consumers, today and in the days ahead as we all look forward to new ways of returning to work and leisure activities, said Rahul Kadyan, EVP, North America, Hygiene/Home, RB.

“We are excited to be working with  Hilton and Mayo Clinic to bring this expertise and our unique product solutions to the Hilton CleanStay with Lysol protection program.”

Stacey Rizza, M.D., a Mayo Clinic infectious disease specialist commented that personal safety is extremely critical as we re-open business and recreational activities around the globe.

“We are proud to bring Mayo Clinic’s expertise and knowledge to the Covid-19 response on a national and global scale and is looking forward to working with Hilton staff and advising them on the program protocol and training.”

With the aid of Mayo Clinic medical and technical experts, Hilton is rewriting its cleaning protocols to translate the best practices in hospital hygiene standards to hotel guest rooms.

Medical experts from the Mayo Clinic Covid-19 Response Team will also advise on new technologies and approaches, assist in training development, and create a rigorous quality assurance program.


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