By Poovenraj Kanagaraj
Umai has developed a free contact tracing software for restaurants in Malaysia in order to help them meet the government’s requirement of tracking everyone who enters a restaurant upon reopening.
As Prime Minister Tan Sri Muhiyiddin announced easing the current Movement Control Order (MCO), restaurants across the nation will be allowed to reopen as long as they comply with the requirements.
UMAI’s system provides military grade encryption and securely stores information in an online database.
Additionally, restaurants may also use a free, built-in customer loyalty system to help bring their customers back.
“With fewer customers dining-in, it becomes increasingly important for restaurants to focus on loyalty and retention. The point at which you capture the customer’s information for contact tracing is also a great place to invite customers to sign up for your loyalty program,” says Alexander Small, co-Founder and Managing Director of UMAI Singapore.
“We want to help as many as possible to be able to meet what is required by the government to re-open on May 4th, and dramatically improve how they retain their customers,” he added.
UMAI’s contact tracing system will also include the ability for restaurants to offer cashback to customers who agree to join the restaurant’s loyalty programme and receive marketing messages.
“The industry is in peril. Restaurants need to be living and breathing customer retention and pen and paper contact tracing doesn’t support this,” says Jonas Chelbat, co-Founder and Managing Director of UMAI Malaysia.