Since the announcement of the nationwide Movement Control Order (MCO) on March 18 to the few phases of extension, AmGeneral Insurance Berhad (AmGeneral) has been supporting its policyholders in getting through Covid-19, offering around the clock support to ensure they receive continuous insurance protection under its two retail brands, Kurnia and AmAssurance.
“Although we are in the insurance business, and it has always been our purpose to make Malaysia a safer place, taking care of our policyholders in times of need, especially in facing the current Covid-19 pandemic,” said Derek Roberts, chief executive officer of AmGeneral.
“We remain committed in supporting our customers during this time of uncertainty to ensure they receive the assurance they need. One way we are supporting Malaysians who are staying at home is offering them a Complimentary Motor Assistance at Home, especially to help with flat tires and batteries,” added Derek.
AmGeneral recently rolled out its MCO Claims Assistance and Workshop Services as part of its relief measures, which cover the following:
· Fast-track payment to customers via e-payment
· Claims lodgment via Whatsapp mobile app
· SMS vehicle updates
· Express car repair
· Complimentary car sanitisation and anti-bacteria misting
· Vehicle towing to home (upon request)
In view of the current Covid-19 situation, AmGeneral understands the need to provide financial relief to all impacted policyholders, it has pledged a fund of up to RM1 million through a series of support initiatives and insurance protections, such as Complimentary Bereavement Benefit to all AmGeneral policyholders.
AmGeneral has also reviewed and enhanced its insurance policies by providing value-added and extended coverage which include 3-month complimentary travel insurance extension and interest-free instalment program for corporate non-motor premium warranty policies.
Derek emphasised that it has been AmGeneral’s core value in proactively support and respond to our customers 24/7.
“For our business partners, we will work together in finding out what will be the new ‘normal’ once this is all over. This will include adjusting to the changes, reviewing and ensuring our supports to customers are functional moving forward,” explained Derek.
Being part of the essential businesses during MCO, AmGeneral has also put in place many preventive initiatives to safeguard the well-being of its employees and customers including reduced workforce in office, split operations, work from home, office disinfection, temperature screening, face masks and hand sanitisers are provided at work.