Ramsay Sime Darby Health Care introduces Telehealth Plus to enable virtual consultation

Ramsay Sime Darby Health Care (RSDH) has introduced its new digital health application, ‘Telehealth Plus’, to enable virtual consultation to be provided to existing patients while at home.

The platform, which caters to those who require general health screening, aims to provide easy access for its over one million local and international patients in the current climate.

RSDH facilities such as Subang Jaya Medical Centre, Ara Damansara Medical Centre and ParkCity Medical Centre started virtual clinics via Telehealth Plus in June this year.

Patients can now receive follow-up care from healthcare professionals ranging from cardiologists, oncologists and neurosurgeons to paediatricians and physicians. Additionally, appointments can also be made with partnered health professionals such as occupational and rehabilitation therapists.

Furthermore, they can make follow-up appointments and e-payments, while keeping track of consultation history with e-appointment cards. Medicine can also prescribed via the service, with patients either opting for self-pickup or home delivery.

The Group is also looking into medication delivery for international patients.

Greg Brown, Group Chief Executive Officer of RSDH

“Since the Covid-19 pandemic has resulted in many struggling with hospital visits, we invested in the digital platform to offer comprehensive services including video consultation for patients who prefer less frequent hospital visits for now. With its availability, we believe patients will be less prone to neglecting their health and seek medical attention more promptly from within the comfort of their home,” said Greg Brown, Group Chief Executive Officer of RSDH.

Our network of doctors across the hospitals is only available for follow-up patients who have already had at least one in-person consultation. Patients can also upload test results and reports for doctors to review and due to this, virtual health screening can be done easily, with shorter waiting time for patients and consultations handled conveniently with a video call,” he added.

RSDH has individual health service platforms in their hospitals in both Malaysia and Indonesia .

“Our medium-term plan is to have one integrated platform including our Patient Management System which includes electronic medical records for our group of hospitals in order to provide seamless services to meet patients’ evolving healthcare needs.”


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