Ninety-three Percent of Malaysians Have Concerns in Resuming Business Trips

While business travel continues to play an irreplaceable role for certain work needs, employees are placing greater emphasis on health and safety post-Movement Control Order (MCO) with a great majority reluctant to make business trips.

New findings from research commissioned by the SAP Concur organisation in May and June 2020 show that some 93 percent of employees feel concerned about resuming travel.

They are especially worried about getting sick themselves (73%) or infecting their families (67%).

Additionally, the trip itself is likely to be anxiety-inducing: 56 percent are concerned about being on a plane, 49 percent about using public transportation, and 42 percent about using rideshare/taxis.

Other findings as follows:

  • Employees understand the need to resume in-person meetings

Forty-four percent of respondents “feel encouraged” about being allowed to travel again. Although 61 percent also say they are worried about resuming travel, over a quarter (28%) “feel excited” as well.

This eagerness to return to the road is likely because most respondents (77%) anticipate a reduced number of deals/contracts signed without face-to-face meetings. Furthermore, 51 percent of respondents expect declines in new business due to a lack of in-person meetings. 

  • COVID-19 has supercharged health and safety concerns, creating added stress

Nearly half of respondents (45%) now say they experience the most stress during the trip, rather than before (23%) or after the trip (31%). With the pandemic dominating news headlines, more than half say their health and safety is their top priority while travelling for business (55%). This is more than five times the number of respondents who regard business needs (10%) as a top priority.

  • Organisations in Malaysia must prepare to meet emerging traveller expectations

Almost all (99%) respondents consider certain company measures critical for safely returning to the road. These include mandatory personal health screenings for travelling employees (71%), limiting travel for only most critical trips (54%), and easier access to personal protective equipment (46%). 

All Malaysian respondents also agreed that company trainings would be beneficial, especially on how to better protect health and safety while travelling (82%) and how to maintain healthy habits while travelling (68%).

Organisations should take heed of employee expectations – 76 percent of Malaysian business travellers say they would ask to limit travel if their company does not implement appropriate measures.

“In this new normal, emerging expectations around health and safety require the travel industry to adapt, innovate and transform,” said SAP Concur managing director (Southeast Asia) Laura Houldsworth.

“Organisations should update their travel policies and create a mechanism to clearly define essential travel – not just from the corporate standpoint but also taking into account government regulations and employees’ appetite for travel.”

“We believe that only with such support can employees confidently resume travel, continue to deliver on work commitments and service customers as they did before COVID-19.”

Some 150 Malaysian respondents took part in the survey.

Download the full white paper here.


Please enter your comment!
Please enter your name here

Latest News

11th IGEM 2020 positions Malaysia as a flourishing hub of green industries and finance

The third day of the 11th International Greentech & Eco Products Exhibition & Conference Malaysia (IGEM 2020), continued to serve as a...

Tech enabled startups are agents of innovation in the country, says MOSTI

E-Nation, a flagship annual conference organised by the Malaysian Global Innovation & Creativity Centre (MaGIC) identified agility as key to successful businesses...

Deloitte report finds Malaysia among regional leaders in digital life adoption

An extensive survey conducted by Deloitte across age groups in eight countries in South and Southeast Asia showed that consumers aged between...

CIMB to continue repayment assistance programme

CIMB Bank Berhad and CIMB Islamic Bank Berhad has announced that its repayment assistance programme continues to be made available, to allow...

Gamuda Land launches digital gallery, Gamuda Land Virtual Experiential Gallery

Gamuda Land has launched its innovative digital gallery, Gamuda Land Virtual Experiential Gallery. The gallery is built entirely on a virtual reality...

Must read

How today’s technology is key to industrial and manufacturing sector business continuity in a post-Covid-19 world

By  Dr. Ravi Gopinath, Chief Product Officer AVEVA , How the world does business was changing before the outbreak...

Prioritising digital resiliency in the road to recovery

By Maria Dzhanan, Vice President, Oracle Digital, JAPAC With sixty-one percent of small and medium businesses (SMBs) in Asia Pacific...

Is WFH Stifling Innovation?

Many companies are adopting ‘work from home’ models for employees following their success during COVID-19. The pandemic-induced economic downturn may not necessarily...

Agricultural industrialisation as key to food safety, security & sovereignty

By Jason Loh, Emir Research’s Q3 2020 Focus Group Discussion (FGD) findings has highlighted concerns over food safety, security...