Tune Protect Group Berhad, has launched mobile application, Tune Protect App. Aimed at enhancing customer experience, the App comes with purchase and claims functions for customers on-the-go, providing them with a differentiated and seamless experience to self-manage their insurances digitally, anytime, anywhere.
With the new App, Tune Protect wishes to deepen its relationship with customers by capturing these daily micro moments while building greater brand loyalty and affinity.
“Today with the launch of our App, we have achieved another significant milestone in our journey of innovation and customer service”, said How Kim Lian, Group Chief Financial Officer of Tune Protect.
“This is a testament of our firm commitment to driving innovation and ultimately delivering value and protection for our customers even when they are on the move,” added How.
Realising the potential of mobile applications and the corresponding consumer behaviors, Tune Protect combined customer needs and technology to bring forth an innovative mobile application which provides ease and convenience for its customers.
Innovative features on the App include among others ‘Buy Online Insurance’, ‘Policy Management’, ‘Claims Submission & Status’, ‘Secure User Authentication & Profile Management’, ‘Knowledge Base’ and ‘Contact Customer Support’.
What`s more through the App, customers can easily get access to Tune Protect’s lifestyle and on-demand online products such as Travel Easy, Motor Easy, PA Easy (Personal accident), Dental Easy, Ride Easy (Passenger protection), EasyCare PA (Disabled protection), Sports+ (Extreme Sports protection) and Guard Easy (Snatch Theft protection).
The policy management feature further offers customers fast access to all existing and past policies for better self-management and transparency. To this end, the App allows customers to take charge and be in control of their insurance policies with just a few clicks on their mobile devices.
Submission of claims is made simpler and quicker in just a few easy steps. The claims status is also updated and made visible to customers as it is trackable via the App.
Aside from protection, customers can also enjoy the convenience of capturing their odometer reading through the App if they opt in for the Pay-As-You-Drive (PAYD) benefit when purchasing Tune Protect’s Motor Easy (motor insurance).
This benefit rewards customers with up to 20 percent refund on insurance premium for driving less.
“Every feature of the App was designed with the intent for it to be a one-stop and go-to platform for customers. Our focus is to deliver value-added services that users can engage with anytime, anywhere and to make protection easily accessible and manageable for our customers,” added How.
The New Normal for the insurance sector will be a combination of protection and technology coming together as a complete solution for customers. The App is a new customer touch point in addition to other diversified distribution channels for customers to reach and engage with Tune Protect.
Tune Protect expects to collaborate with other service providers to feature suitable benefits and rewards for a more superior customer experience.