SAS has announced that the leading private bank in Asia, OCBC Group, and Bank of Singapore will implement SAS artificial intelligence communication surveillance to monitor training and improve client representative’s performance.
“Our Trade and Communications Surveillance Solution is a tried and tested enterprise platform that has seen increasing mission-critical deployments globally as leading financial institutions and banks accelerate internal compliance and regulatory frameworks. There is a keen appreciation of the need for training, monitoring, and managing the performance of client representatives,” SAS’ Managing Director of Singapore, Randy Goh said.
The Bank of Singapore has chosen SAS to be their partner in their drive to improve conduct surveillance and enhance customer experience as it will validate the robust and intellectual quality of our solution.
“We look forward to helping financial institutions and regulatory authorities create a safe and protected environment for Singapore customers,” Goh added.
Moreover, the surveillance derivate insights through data and the advanced analytics will automate the current manual sales and service supervision monitoring and add additional capabilities to uncover unknown behavioral patterns and relationships.
Conversely, this communication solution access scored the risk factors based on evidence that systematically stored supporting the analytical outcome, which is used to drive machine learning.
This will allow the banks to make a better decisions based on a combination of analytic findings, bank risks, and business policies.
Alexandre Lotfi, Global Chief Officer, Bank of Singapore, believes the solution includes real time data analysis, transparency and security that will protect their customers and enhance our reputation for financial jurisprudence and reliability.
