Malaysians Expect Putrajaya To Raise Personal Digital Literacy Levels

According to VMware, Inc.’s VMware Digital Frontiers 3.0 Study, 45 percent of respondents indicated that they are happy to interact digitally with the Malaysian government, a positive step towards the country’s vision of growing its digital economy and becoming the “Heart of Digital ASEAN”.

With Malaysian consumers becoming more trusting of emerging technologies such as facial recognition (61 percent), artificial intelligence (57 percent) and 5G (64 percent), the time is ripe for Malaysia’s public sector to step up experimentation and innovation, accelerating the digital pivot of Malaysian society towards an increasingly digital future.

With 79 percent of Malaysians defining themselves as being “digitally curious” or “digital explorers”, a significant proportion of Malaysia’s residents are embracing digital services and expect the Government to deliver cutting-edge digital experiences, seamlessly and securely.

The public sector in Malaysia has also responded accordingly with more than one-third of Malaysians (39 percent) agree that the public sector has delivered better digital experiences since the pandemic last year.

On the important topic of trust, 42 percent of those surveyed are also reassured and trust that their data and information are secure with the Malaysian government. More than half of respondents (58 percent) shared that they are comfortable or excited to share completely accurate data about their daily lives (i.e. spending habits, nutrition and diet, health and location) for the Government to better offer services to them, placing them ahead of its Southeast Asia counterparts – including Singapore (42 percent), Philippines (48 percent), Indonesia (57 percent) and Thailand (48 percent).

“Malaysia has continuously strived to become a digital economy hub and it is encouraging to see positive responses from Malaysians in embracing digital technologies,” said Devan Parinpanayagam, Country Manager, VMware Malaysia.

“By integrating cutting-innovations that align with consumer expectations, I believe we will be in a good position to respond, adapt and accelerate our transformation journey while narrowing the digital divide amongst Malaysians.”

Although Malaysians are becoming more open to embracing digital services compared to their global counterparts, almost half (48 percent) of Malaysian respondents believe that it is the Government’s responsibility to increase their personal digital literacy levels. 40 percent of respondents surveyed also trust the public sector in raising their personal digital literacy levels, highlighting the need for greater public efforts to continue educating and strengthening digital literacy of Malaysians.

The local government agencies have also responded accordingly with recent initiatives such as #MyDigitalWorkforce movement and Tech Talent @School to equip Malaysians with the right digital skills and knowledge and nurture interest in technology.

Progressing into 2021, VMware have outlined key priorities that can further strengthen Asia’s transformation into a resilient, inclusive and innovation-led economy. This includes empowering governments to build a multi-cloud and app future.

Parinpanayagam highlighted the need to unlock a multi-cloud future with app-driven innovations for greater agility in a consistent and more secure environment that enables continuous innovation

VMware has also  outlined the need for innovation as future ready workforce solutions will enable a seamless and more secure digital employee experience, driving greater outcomes in the new world of work

Additionally, an intrinsic approach to enterprise security will provide an additional layer of robust protection for mission-critical operations and infrastructures to fast-track business innovation and resilience, Parinpanayagam said.

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