Sunway Medical Centre Velocity (SMCV) was recently recognised for their efforts in healthcare with triple wins, emerging as the winner for Health Promotion Initiative of the Year – Malaysia, ICT Initiative of the Year – Malaysia and Smart Hospital Initiative of the Year – Malaysia at the Healthcare Asia Awards.
“The whole world was disrupted by the advent of the pandemic, and the healthcare industry had to immediately adapt and act on a relatively unknown situation that lay before us. We knew it would be up to us to innovate and provide services that the community needed most – and more importantly, more accessible in this time of need. These accolades are testament to the hard work of the entire team at SMCV as we push through these unpredictable times, and we will continue to work towards making quality healthcare a viable option for all our patients to enrich their lives,” Derrick Chan, Chief Executive Officer of SMCV said.
To reach a wider audience, SMCV distributed relevant Covid-19 education articles and media releases to traditional and online media.
As part of its efforts to allay fears, SMCV took a creative approach to discuss how something as simple as adequate sleep can improve one’s immunity in the battle against the virus, garnering a sizeable amount of coverage.
Other articles distributed also focused on SMCV’s teleconsultation services, mental and physical health during the nation’s lockdown periods.
The hospital also implemented other critical health promotion components such as 1,300 free consultations, tests and comprehensive health packages at attractive rates during its first anniversary campaign, ‘SMCV Gives KawKaw’.
Other initiatives included a CSR programme sponsoring a child suffering from squint with correctional surgery, as well as a risk communication research conducted among healthcare workers in SMCV to provide reference for the government and contributed to the knowledge of risk communication in Malaysia healthcare system.
SMCV is also the first private hospital in Malaysia to have its vital sign medical devices completely connected to an Electronic Medical Record (EMR) throughout the entire hospital. This was achieved by integrating the hospital’s vital sign machine (Go Live 2020) with the Hospital Information System (HIS).
This initiative resulted in their winning of ICT Initiative of the Year and was carried out to ensure greater accuracy in measuring, reading and transcribing patient vital signs into their respective medical records.
With the introduction of this digital method developed with Mindray, nurses simply must measure the patients’ vital signs and scan their corresponding barcodes to immediately record the data in the EMR system, leaving little room for error and improving the workflow for the nurses and staff – saving up to 1,200 hours yearly in daily tasks.
As an EMR-enabled hospital, SMCV looks towards becoming one of the first smart hospitals in Malaysia by enhancing the infrastructure, processes, and digital literacy throughout the hospital.
Besides the vital sign machine integration, SMCV has also embarked on other digital-led initiatives such as the SMCV SunMed Go, a patient mobile application, QR Auto patient registration and E-billing projects.
This resulted in 108 teleconsultation appointments scheduled, totaling up to 3,840 minutes, an uptake of 2,382 patients using the pre-registration function and 6,841 using the auto registration function and SMCV connecting to three leading insurance providers for greater patient convenience.