Sunway Medical Centre (SMC), Sunway City has won the Frost & Sullivan Asia Pacific Best Practices Awards for their innovative and purposeful use of smart hospital technology with numerous outstanding achievements recorded.
Since Movement Control Order (MCO) period last year, the Sunway Medical Centre among earliest to adopt teleconsultation enables its patients to consult their health condition from home. It later launched the 24-hour Telemedicine command centre January this year following the rising demands in time of social distancing.
In March this year, this hospital has designated as Covid-19 vaccination centre during Phase 1 of the National Immunisation Programme, administering vaccines for medical frontliners across 12 private hospitals and will continue to serve the nation as a Pusat Pemberian Vaksin (PPV) in fulfilling the needs of the public in Phase 2 of the programme, especially the elderly.
Bryan Lin, Chief Executive Officer of Sunway Medical Centre, said, “Our hospital has always been committed to push forward digitalisation to continuously improve operational efficiency while enhancing patient experience. We recognise that technology plays an integral role in the ever-evolving needs of healthcare, especially to meet the demands of the 21st century.”
“I am thankful for a diligent team who constantly seeks out new solutions to serve the needs of our patients and staff better,” he added.
Frost & Sullivan analyst and Research Manager on Healthcare & Life Sciences, Siddharth Shah said, “Sunway Medical Centre’s smart initiatives fulfill the three pillars of smart hospitals that we were looking for – operational efficiency, clinical excellence, and patient centricity. The hospital consistently adopts new initiatives, recognizing the importance of smart hospitals and ensuring clinician, staff and patient satisfaction.”
Additionally, as a Centre of Excellence within the hospital, the Sunway Cancer Centre also recognised with its advanced radiotherapy facilities around. Amongst others, it is equipped with Elekta Leksell Gamma Knife ICON, an advanced radiation treatment for multiple neurological conditions.
“Sunway Medical Centre’s integrated smart approach includes robotic process automation and initiatives to improve standard operating procedures for operational efficiency, state-of-the-art medical equipment, virtual care services, customized inpatient meal orders, online appointment bookings and Malaysia’s first Telemedicine Command Centre for clinical excellence,” Siddharth added.
In a collaboration with the Ministry of Health Malaysia and adhering to international guidelines, Sunway Medical Centre has also introduced a Comprehensive Health Assessment Tool (C.H.A.T.), a simple and effective online tool that helps individuals assess their risk of developing high-risk diseases by answering a series of health-related questions.
This allows the public to self-evaluate before meeting with the hospital’s consultants for further assessment. C.H.A.T. also provides certified medical advice and lifestyle change recommendations that empower users to start taking charge of their own health.
Sunway Medical Centre has launched ‘Chef Delight’, an inpatient food ordering app that allows patients to view the entire menu of meals and beverages from their mobile devices. Patients can then assess their options and pre-order ahead of time, in complete comfort and convenience.