AirAsia Group has put in place a tight safety net with high hygiene standards along with a frontline staff that is 100 per cent vaccinated to resume air travel in the near future.
“We are ready to fly and as part of our strict safety policy we are mandating that all of our operating crew and frontline staff serving guests, including pilots, cabin crew and airport staff are fully vaccinated to return to work,” says Group CEO Tan Sri Tony Fernandes.
“We’ve always been about the people and it doesn’t just stop with our own Allstars (employees). With stringent health and hygiene protocols and robust standard operating procedures, guests can be assured of a 360-degree peace of mind when travelling with us again.
“The acceleration of vaccines in all of our key markets is setting us up for a strong return to the skies. More than 50% of the adult population in Malaysia is now fully vaccinated, and Malaysia is tracking to have at least 80% of its population vaccinated by the end of 2021. We are also seeing promising progress in Singapore, Korea and the Philippines,” he says.
To ensure minimal physical interaction and processing time at the airport, guests are now encouraged to do self-check-in online via the AirAsia super app platform and to use automated bag drop facilities to avoid fees for using a check-in desk agent.
AirAsia says it also provides numerous digital payment options and accepts mobile boarding passes at all airports it operates to.
A new check-in feature enables guests to verify any required medical documents in real-time online before heading to the airport and it plans to roll out biometric facial recognition technology at key ports commencing with klia2 in the near future.
Airasia’s super app will be integrated with the Malaysian government’s MySejahtera digital health app to enable a seamless and hassle-free check-in procedure.
It says pilots go through regular recurrent training and aircraft are well maintained. Flight and ground crew have been strictly trained to ensure the safety and wellbeing of guests at all times.
Furthermore, HEPA filters on all AirAsia aircraft provide hospital-grade airflow and the vertical downward air circulation in the cabin further prohibits the risk of any infection during flying.
