TIME is the first telecom service provider in Malaysia to adopt IBM AI-powered automation software to orchestrate customer lifecycle management.
IBM Cloud Pak for Network Automation will help the regional communications service provider leverage open management software to modernize its network operations and deliver fast and secure services to its customers.
“Network automation will allow us to deploy services with less manual effort to maintain our operations at scale. Automated lifecycle management enables us to deliver the latest in agility to our customers who can then reap the benefits of flexibility in network planning, implementation and operations,” says Ang Thing Jiun, TIME’s Chief Technology Officer.
TIME dotCom Bhd will deploy IBM Cloud Pak for Network Automation, which is built on Red Hat OpenShift, to make its network operations more efficient and flexible across a variety of environments and increase the speed of delivery for new services.
IBM Cloud Pak for Network Automation is a management software for communications service providers that helps deliver on the promise of Network Functions Virtualisation, including zero-touch operations, reduced costs, and rapid delivery of innovative services to customers.
The move brings important business and technological benefits, including significant cost reductions and the ability to streamline complex operational processes that were previously done manually.
Mark Kelemen, Senior Vice President of Worldwide Sales at Persistent, says, “Zero-touch network automation is a possibility. It requires standardization and digitization of operational processes, the right software to manage and orchestrate it, and more importantly, a vision and the courage to take the leap.”
