By Rita Irina Abd. Wahab
One thing that I have learned by working in a world-leading tech company is that with the advancements in technology, especially in recent times, simply being tech-literate today isn’t enough.
This is why academic curriculums all over the world are incorporating skills like robotics and coding for children as young as the age of five. To outpace or at least to keep pace with technological evolution today, we have to bring ourselves beyond tech literacy to being tech-savvy.
The pandemic-driven New Normal has pushed organisations past the tipping point. This was made clear in a global survey of executives conducted by management consulting firm McKinsey & Company, which spoke about how the ongoing health and economic crisis has expedited the adoption of digital technologies among businesses by several years.
On top of that, the C-suites surveyed claimed that funding or investments sowed into digital initiatives have increased more than anything else.
Still, in the same survey, a glaring common denominator: Apart from using more advanced technologies and speeding up experimenting and innovation — was the notion that there is a critical need to fill the widening gaps for digital talent amid the pandemic.
Job security and digitally savvy
The New Normal has pushed forward the need for enhanced productivity, speed, innovation, convenience, and efficiency – demanding a smarter, more intelligent present and future, which is made possible with the advent of advanced technologies and solutions such as automation, Cloud computing, 5G, and Machine Learning.
With this acceleration comes the urgency for skillsets to see these technologies applied. The World Economic Forum’s (WEF) Future of Jobs 2020 report published in October last year listed Cloud computing, Big Data, and e-commerce as the top technologies most likely to be adopted by companies.
The report also highlighted a significant rise in interest in encryption among employers, reflecting the new vulnerabilities of our Digital Age, and a notable increase in the number of firms expecting to adopt non-humanoid robots and Machine Intelligence, with both technologies slowly becoming a mainstay across industries.
Yet, according to McKinsey, a majority of businesses surveyed noted having encountered cultural and talent gaps, as well as weak partnerships between IT and the rest of their business divisions. Hence, overcoming these hurdles would require organisations to reskill people, reset company culture, foster closer IT–business relationships, and on top of all these, meticulously measure the value of IT.
Workforce must be equipped
A World Economic Forum report tells us that professions which are considered newer skilled and emerging are expected to increase from about eight percent to more than 13 percent over the next four years.
Based on this data, WEF projected that close to 85 million jobs could be displaced for roles that divide human work from machine work, although a new set of 97 million job opportunities that require skills around machine interaction and algorithmic expertise could be created.
Still, in the same report, skills gaps in the local labour market, as well as the inability to attract the right talent, were highlighted as among the major barriers to the adoption of new technologies
In fact, as part of its Global Survey, McKinsey pointed out that between 71 and 90 percent of their respondents say that their skill transformations have demonstrated positive outcomes in the ability to realise company strategy; employee performance and satisfaction; and employers’ reputation.
The future with tech and capable talent
As a global technology leader and agent of change, Huawei has made a strong commitment towards helping industries and governments achieve their mission and vision of developing their own workforce of tomorrow, driven and enabled by the ubiquity of technology and the ever-evolving Digital Economy.
With talent development a key priority for our company whether internally or for our clients and stakeholders, Huawei has rolled out several initiatives which are geared for training and nurturing digital skills. In essence, these are programmes that serve a common purpose — which is to encourage more Malaysians to pursue and build ICT skills in order to be a part of a digitally skilled talent pool for the future.
One example is the Seeds for the Future programme. Initiated in 2008, Seeds for the Future is Huawei’s flagship global Corporate Social Responsibility (CSR) initiative, designed to inspire local talents and encourage the sowing of digital ‘seeds’ in society – especially among the younger generation – to future-proof the society of tomorrow.
The programme has benefited more than 5,000 students across the Asia Pacific region, but we are not stopping there. In fact, we are ramping up our efforts to encourage greater digitalisation across every sector of society and the economy.
At the APAC Media Virtual Roundtable which Huawei Asia Pacific hosted recently, we made it clear that our main focus remains in addressing digital inclusion and sustainable development of this region. Jay Chen, the Vice President of Huawei Asia Pacific, announced Huawei’s plan to cultivate more than 40,000 ICT talents over the next five years through multiple programmes, including Seeds for the Future.
In realising the benefits of Seeds for the Future and how it has impacted the lives of participants in so many positive ways, Huawei in early July this year announced its Seeds for the Future Program 2.0.
One of our biggest missions through this second instalment is our plan to invest US$150 million in digital talent development over the next five years, which is expected to benefit an additional three million across the globe.
Closer to home, Huawei’s long-term collaboration with Malaysia’s Ministry of Higher Education (MOHE) dates back to 2014, when both parties joined hands to conduct the Seeds for the Future programme. To date, we have assisted over 96 students from various universities in levelling up their digital skills.
We believe that the youth are the key to our future. They may be ‘seeds’ now but we believe that by equipping them with the right digital skills, they will be key contributors to the nation in the shape of ‘trees’ in the future.
We are also actively partnering with universities across Malaysia to provide relevant training covering 5G, Cloud computing, Big Data, and other emerging and disruptive technologies through our Huawei ICT Academy.
We have collaborated with more than 30 universities across the country for the Huawei ICT Academy programme – which has been incorporated as part of the Huawei ASEAN Academy, to integrate regional resources, enable Malaysian digital talent, promote Malaysia’s Digital Economy and assist Malaysia in its digital transformation journey and ultimately, carry out its role and duties as the ASEAN Digital Hub.
To this end, we are proud and honoured to have trained and developed over 8,800 Malaysian talents through our Huawei ASEAN Academy. Our target for the next five years, however, is to have 50,000 ICT talents successfully graduate from our Academy.
That is not all. We also recently inked a Digital Leadership Memorandum of Understanding (MoU with Celcom Axiata Berhad (Celcom) to launch a set of talent development programmes aimed at building ICT talents to future-proof a digital future for Malaysia.
The Digital Leadership programme aims to nurture aspiring ICT professionals, equipping them with skills related to the latest technological developments such as Big Data, Cloud computing, the Internet of Things (IoT), 5G technology and pervasive technologies that will further empower Celcom to be at the forefront of technology innovation.
Don’t risk losing out
It is imperative that we understand that digital transformation is more than just about technology – it is about having both machines and humans co-existing to realise the possibilities for efficiency gains and better customer experience.
Having the financial capacity to invest in, purchase and utilise new technologies is a good start but one’s ability to adapt to an increasingly digitised world depends on the next generation of skills, bridging the gap between talent supply and demand, and future-proofing yours as well as your employees’ potential.
This is why it is important to have public-private collaborations to drive and encourage digital adoption and to ensure present and future workforces are equipped with skills needed by the industries of today and tomorrow.
To jointly lead economies and societies towards greater prosperity, the public and private sector will need to identify and address the hurdles or factors behind the misallocation and waste of human capabilities and potential.
Hence, here are some thoughts on how organisations can better prepare and future proof themselves for the new digital world:
- Putting people first: While technology is about doing or achieving more with less, we still need human hands and minds to maximise the full potential of new or emerging technologies. If we can leverage human adaptability to reskill and upskill our workforce, then we can simultaneously elevate both humans and technology. Therefore, as business leaders think about investing in technology, they should first think about investing in the people who can maximise those tools and solutions.
- Nurture soft skills: Just as humans and hard skills are important pieces of the digital transformation puzzle, soft skills such as communication, teamwork, collaboration, leadership, critical thinking, and problem solving are must-haves in the Digital Era. That being said, to keep your organisation at the forefront, it is crucial to establish the right balance of technically minded employees and those with more traditional skillsets.
- Top-down approach: As the saying goes – the only thing that is constant is change. However, change is much more likely to happen if we drive it from the top down. In the context of digital transformation, the main implication is that we cannot expect big changes or upgrades to an organisation unless we start by selecting and developing our own top leaders in that vein to begin with.
For us at Huawei, our digital transformation journey began in 2016. We were faced with the urgency to make our supply chain more efficient and streamline various end-to-end processes. In addition to that, we also had to create digital employees to generate greater business value — a step we took in 2020.
To do this, we defined business roles, built and improved operations as well as cognitive models along with business processes and used new technologies to boost business efficiency and agility.
Tech + Talent: Recipe for success
While the pandemic has basically turned the world upside down, it has also provided many businesses with the opportunity to explore new horizons in terms of methods of working, and spotlighted new areas in talent investments, resulting in enhanced opportunities and social prosperity.
Certainly, many can relate to the view that addressing these issues and gaps in our current workforce involves creating stronger and fruitful partnerships between various stakeholders to provide the necessary tools to prepare people and companies for the ever-shifting needs of the new digitally-powered economy.
Talent strategies must be immediately structured towards succeeding with digital to avoid being left behind.
Mastering new skills, upskilling and reskilling must be the new mantra for companies’ strategies towards their workforces.
In short, apart from utilising readily available technologies that we have at our disposal today, having and developing talent with digital skills is extremely important in order for us to tap on the power of technology to enhance efficiencies, optimise productivity, and on the overall, ultimately improve lives.
Rita Irina Abd. Wahab, Vice President of Public Affairs and Communications at Huawei Malaysia
