For a lot of SMEs, securing the right delivery partner is essential as to not disrupt any momentum in their growth, regardless of the industry they are in. While challenges are abundant, Ninja Van has emerged as one of the leading logistics partners that is committed to solve potential problem statements that might arise for SMEs nationwide.
“One of the challenges SMEs face is finding reliable logistics partners that can continue supporting the growth of their businesses. As one of the fastest-growing last mile logistics companies in Southeast Asia, Ninja Van continues to cater to the needs of our shippers, enabling them to take their businesses to greater heights. Hence, this is the reason our shippers value our commitment and service,” says Adzim Halim, Chief Executive Officer of Ninja Van Malaysia.
Ninja Van’s capability to provide seamless e-commerce integration allows them to optimise day-to-day fulfillment workflows with built-in automation tools, turning manual tasks into background automated workflows. The process which integrates shippers’ online stores into Ninja Van’s dashboards also means faster processing time for shippers, particularly during peak periods.
“Our shippers are also paired with Key Account Managers (KAM), who are dedicated to go above and beyond to ensure that shippers require all the support they need for their businesses to run smoothly. Furthermore, the team also has regular forecasting meetings to ensure that support is provided to these shippers during their busy periods ,” he adds.
Additionally, with 100% coverage throughout Southeast Asia, Ninja Van’s extensive network and coverage means that local shippers are able to widen their customer base.
With all these factors combined, Ninja Van is able to consistently provide shippers with an operational excellence that is built on speed, efficiency and seamlessness. For shoppers with concerns, Ninja Van also assures that full transparency is always a priority.
Thanks to an in-built system, customers can track and trace their parcels as they move from the merchant to the Ninja Van hub, then to their doorstep. NinjaChat, a recently launched feature, acts as a personal delivery concierge for customers. Available on Facebook Messenger, Telegram, Viber, and Line, and our team are online everyday (9am to 7pm from Mondays – Saturdays, 9am – 6pm on Sundays) so customers are able to quickly receive live updates on their parcels, and even opt to speak with their CS agents for a more immediate response.
Staying Ahead
“At the very core of Ninja Van, we are a tech-enabled company, which means that our tech capabilities are used in every aspect of our operations. This allows us to provide a consistent level of operational excellence to our shippers,” says Adzim.
He also adds that being a tech-enabled logistics company allows his teams to operate quite comfortably in a dynamic and rapidly changing environment, namely the ecommerce market.
“Essentially, our ability to adapt and embrace the needs of our clients is what will continue to set us apart from the rest. For example, we are consistently expanding our range of products and services, and are now even serving clients from the B2B industry,” he adds.
Another business segment that Ninja Van has explored is Ninjamart. Described as a “startup within a startup”, Ninjamart combines distribution and sales capabilities, enabling FMCGs to better reach, manage and sell to a wide network of retailers.
Why Ninja Van
For a lot of partnering shippers, it is Ninja Van’s consistent level of operational excellence that continues to set them apart from the rest. Speaking on the partnership, Ain Nurina, Founder and Creative Director of Loucase, said “Our monthly orders range anywhere from 2000 – 3000 and we trust Ninja Van to handle our deliveries, even during peak seasons. Since partnering with Ninja Van, we haven’t had to worry about shipping and fulfillment – which is great because that means we’re able to focus more on growing our brand!”
Heeladina’s founders, Puteri Ameera and Puteri Nadjwa Dewi, also shared that their shawl business was able to meet customer demand particularly during festive seasons thanks to the seamless service provided by Ninja Van. The company’s ability to integrate their online store with e-commerce enablers has also allowed them to be more efficient and productive.
“We had demands that surpassed our usual rates during the festive season and thanks to Ninja Van, we were not only able to meet demands but also increase productivity. We also appreciate that they have excellent customer service. Whenever we face issues with any of our deliveries, all we have to do is reach out to our KAM and all issues will be resolved almost immediately,” Puteri says.
According to Adzim, the SMEs that Ninja Van work with are from a wide range of industries including fashion & beauty, makeup & skincare, household appliances and phone cases among others.
Business-to-business sector is also another sector that the service provider caters to. “What we essentially do is help B2B businesses transform the way they do their business by digitising a lot of their existing manual processes,” he tells Business Today.
This also includes Ninja Van connecting their customers’ online businesses to offline customers. Some of the B2B clients include the likes of Bjak, Finology, Estee Lauder and Amway.
For more insights on client testimonials and what it would be like to work with Ninja Van, visit the link here.
