Persatuan Insurans Am Malaysia (PIAM) and the Malaysian Takaful Association (MTA) have urged the public to be extra careful during the current rainy season with flash floods reported in various parts of the country.
As flood is an optional cover under the standard fire and motor policies certificates, all policy or certificate holders are advised to review their policy coverage to ensure that their properties are insured against flood. If necessary, the holders are advised to contact their respective intermediaries or insurers and takaful operators for further advice and clarification.
PIAM and MTA have also stated that it assures policyholders that their members stand ready to render assistance to all policyholders affected by flood in minimizing the financial impact through the expedited claims process and special considerations on a case-to-case basis. They are advised to contact their insurers or takaful operators for further advice as the scope of cover, terms, and conditions including relief measures accorded by one insurer or takaful operator may differ with another.
In the unfortunate incident of suffering a flood loss, PIAM advises referring to the checklist below to ensure that the insuring operator could assist to provide for an expedited claims process: –
Step 1: Check to ensure that your policy/certificate is extended to cover flood
Step 2: Notify your agent /intermediary with details of the loss
Step 3: Provide complete information including all relevant supporting documentation to your insurer takaful operator including photographs if any
Step 4: Depending on the severity of loss, your insurer/takaful operator may appoint an independent loss adjuster to assist you in filing your claim
PIAM and MTA would like to remind policy/certificate holders who are not impacted by these unfortunate flood events to take time to review their coverage to ensure that their interests are adequately protected for natural calamities like flood which is occurring on a more frequent basis due to the effects and fallout from the global climate crisis.
