Malaysian Communications and Multimedia Commission (MCMC) has opened 20 investigation papers on mobile service providers from the findings of a quality service survey conducted nationwide last year.
Deputy Communications and Multimedia Minister Datuk Zahidi Zainul Abidin said so far two compounds have been issued to service providers which did not meet the standard set, with compounds offered to amount to RM60,000 and one compound being processed amounts to RM20,000.
“The compounds involved the service of Celcom for failing to meet the standard in Sabah and Unifi Mobile in Melaka and Pahang,” he said.
The deputy minister added starting this year, MCMC will also step up its audit at 3,000 locations throughout the country involving areas that received complaints last year. To date, 1,466 existing 3G transmitting stations have been upgraded to 4G by main service providers such as Celcom, Digi, Maxis, and U Mobile.
Efforts are also underway to upgrade existing 3G transmitting stations to 4G and will be implemented throughout this year. Zahidi also said the existing backhaul would also be upgraded to fiber optic in some areas to accommodate higher radio capacity in 4G service.
The upgrade of 4G backhaul and transmitting stations, would ensure higher quality mobile broadband access with a quality experience for consumers after the 3G service is completely terminated.
MCMC had extended the shutting down of 3G by the end of 2021 to a later date, as 4G coverage has yet to meet the full capacity as the Ministry intended.
