AirAsia has settled over 90 per cent of passenger refunds thus far, despite financial difficulty faced by the airline industry which was hit by the Covid-19 pandemic, and is not expected to face a big hurdle to settle more in a few months time, according to CEO of Capital A Berhad (formerly known as AirAsia GrouP Tan Sri Tony Fernandes.
This is considered a remarkable achievement because it is achieved without any financial support from the government and the huge amount involved compared to other airlines as AirAsia was flying about 90 million people pre-Covid-19 period, he said.
“I clearly have to define between AirAsia X and AirAsia. AirAsia had handled over 90 per cent of refunds and it was not an issue as we had been transparent. Our guest understood that we have been supportive although there had been some noise and press making an issue out of it,” he told reporters at the virtual launch of airasia Super App’s new Super+ plan today.
“Refund will be coming as the flight resume. In Malaysia, probably within couple of months and the Philippines within six months,” he said.
On the Super+ plan, Fernandes said it is the first pass that combined flights and food delivery for a year in a single package, which he described as their equivalent to Amazon Prime and Netflix, and superseded all unlimited passes that were introduced earlier.
In a release statement, airasia Super App said AirAsia is offering 200,000 Super+ subscriptions across four countries — Malaysia, the Philippines, Indonesia and Thailand, for a limited time from today until April 2, 2022. It said Super+ is an unlimited subscription service that offered unlimited flights with Covid-19 insurance coverage and free food delivery for one year compared with the previous pass, the unlimited free flights which only cover the base fare.