In the era of globalisation, the transportation and supply chain industry fulfils a vital role by ensuring that raw materials – as well as finished products – are delivered to where they are needed in time. Especially given the changes brought on by the global COVID-19 pandemic, having efficient supply chains have become more important than before.
In order to keep up with demand, logistics industry players have heavily invested in various technologies such as Internet of Things (IoT) devices, AI-powered route-improvement software, Advanced Driver Assistance Systems (ADAS), and in-vehicle monitoring systems. Other technologies that logistics companies use to focus on business intelligence, warehouse management, and supply chain visibility. As the industry grows more prominent, and the amount of data generated increases, it becomes a bigger target in the eyes of cybercriminals.
The impact of breaches on companies in the logistics industry can be quite significant. In 2017, a ransomware attack cost shipping company A.P. Moller-Maersk an estimated USD300 million. In another instance, logistics company Forward Air suffered a ransomware attack that cost it USD7.5 million purely in lost revenue. Even the global COVID-19 vaccine cold chain had been targeted by a phishing campaign.
And yet, cybersecurity preparedness within the industry is not as high as it should perhaps be. The situation is not helped by the fact that logistics industry players are themselves part of a larger supply chain, and connect their networks and systems to vendors, suppliers, and partners – whose systems also need to be secured.
According to a 2019 report from EFT (now Reuters Events: Supply Chain), 70% of logistics service providers still lack a Chief Information Security Officer, with only 21% of those surveyed believing they needed one. Additionally, at least 55% of employees feel they are unprepared to handle a significant cyberattack.
One possible solution is to engage the services of an expert in cybersecurity.
In Malaysia, Celcom offers a range of services via its strategic partnership with Telefónica Tech, which is a member of the Cyber Threat Alliance (CTA) and the Anti-Phishing Working Group (APWG). Celcom’s Cyber Threat solutions cover both Digital Risk Protection (DRP) and Celcom Vulnerability Risk Management (VRM), providing logistics industry players with reliable, world-class security.
DRP uses technology, tools, and expertise, to monitor data sources and identify threats against an organisation’s digital footprint. It covers the entire lifecycle of cyber threats, starting with a 24/7 team that monitors the open web, deep web, and dark web, in search of references and mentions to organisational assets. Celcom’s platform analyses these mentions to provide its enterprise customers with actionable alerts in real-time, as well as browser and network blocking services.
VRM identifies and remediates threats in enterprise systems through a combination of 24×7 automated scanning with both persistent as well as manual penetration testing by experts. After a Local Analyst plans and executes a scan, the results are analysed to determine the severity of the threat and the remediation required. This is followed by 24/7 notification and reporting via the Customer Portal.
Celcom’s Cyber Threat solutions are complemented by a round-the-clock dedicated cyber operations team. Enterprises have direct contact with a Local Analyst with tailored-made deliverables based on their needs.
Meanwhile, to secure endpoints – such as drivers’ smartphones – Celcom provides the Cyber Guard Device solution . Cyber Guard Device encompasses a range of device security and management solutions, using machine learning to defend businesses on a device, network, and application level. Cyber Guard Device also helps defend against phishing, prevent unsafe downloads, site access, network connections offering total protection on devices that is running on Android or iOS.