Alliance Bank Malaysia Bhd achieved a pre-tax profit of RM158.742 million on the back of a turnover of RM451.537 million for the fourth- quarter ending March 31 from a pre-tax profit of RM77.225 million on the back of a turnover of RM444.814 million previously.
In a statement, it said that it made significant progress on its key strategic priorities of acquiring more customers in its core segments, deepening customer engagement, and improving efficiencies during the financial year ended 31 March 2022 (“FY2022”
The Bank grew its SME loans by 12.4% year-on-year (“YOY”), which helped to boost its market share to 5%, by expanding its sales force and improving the productivity of its relationship managers with training and enhanced digital tools. The Bank also launched Digital SME lending, which provides up to RM200,000 collateral-free financing. In FY2022, it disbursed RM60 million in Digital SME loans. At the same time, the Bank scaled up its digital Personal Loan and Deposits via the eKYC solution, resulting in digital channels contributing 20% of its consumer banking acquisition.
The Bank continued to serve the personal and business banking needs of business owners and has acquired twice the number of business owner clients with personal banking relationships compared to the year before.
The Bank also continued to expand the use of digital channels to deliver quick service to its customers. There was close to 9% YOY increase in customers using its BizSmart® and allianceonline digital platforms, as more features were introduced for its customers’ convenience. As a result, digital transactions increased by 35% YOY, and now constitute 75% of total customer transactions.