E-hailing service by airasia Super App, airasia ride, reaffirms to its passengers and drivers that the company will continue to ensure fair fares for both parties despite the recent issue of high fares and increased difficulty in getting a ride as Malaysia gradually transitions to the endemic phase.
This sentiment was shared by Datuk Kamarudin Meranun, Executive Chairman of Capital A, Tan Sri Tony Fernandes, Group CEO of Capital A, and Lim Chiew Shan, Regional CEO of airasia ride, at airasia ride’s Drivers’ Gathering and press conference event today at airasia ride’s headquarters in SetiaWalk Mall. Top performing drivers were also rewarded during the event with special gifts from airasia ride’s driver benefit partners such as Shell Malaysia and Liqui Moly.
To share the joy with loyal passengers who have supported the airasia ride throughout our journey, they can now enjoy RM5 off for the first 10KM of their next ride on 2 June 2022 across Malaysia.
Tan Sri Tony Fernandes, Group CEO of Capital A, said, “When we started the airline business 20 years ago, our goal was to democratise air travel by making it affordable for everyone. This was the one key message that I reiterated to Shan, our Regional CEO of airasia ride, when we first started this business, and I am proud that we have been able to stick to this vision and benefit both drivers and passengers alike. Now, where we have been able to make flying affordable for everyone, we are proud to be able to help our drivers and passengers as well.”
Lim Chiew Shan, Regional CEO of airasia ride, said, “At airasia ride, we have a “driver-forward” strategy where drivers, while not being employees, are treated as our business partners where we work together for the benefit of our customers. We conduct regular forum events such as this Drivers’ Gathering today to acknowledge our drivers’ efforts and provide them easy and open access to discuss and address any issues or concerns with the management directly. Top performing drivers are also given new perks to thank them for their hard work. These benefits will then be transferred to our customers in the form of excellent service and fair fares by our drivers.
“As e-hailing fares in the market have evidently been spiking in recent weeks, airasia ride would like to reassure customers that our fares have always been fair for both drivers and customers. As the market has fully reopened in Malaysia and economic activities have been going back to pre-pandemic levels, we have seen a surge in traffic jams across major highways during peak hours. On the other hand, many of our drivers have been less active as they might have found another career, which we are very happy about. We are glad to have been able to help provide them with an alternative income opportunity in their times of need.
“To address this issue, airasia ride’s fare policy will remain as before. We will not ‘punish’ our passengers to pay double or triple of their normal fares even when there is a shortage of drivers on service. We always believe that fares have to be fair to both passengers and drivers to achieve a win-win situation, and we will make sure the fare surge, when it occurs, will be able to cover the extra time in traffic for our drivers during peak hours. Fares on airasia ride are set based on fair pricing, which considers what our passengers can afford while fairly compensating drivers for any extra travel time caused by heavy traffic,” added Lim.
With the help of more than 30,000 registered drivers on the platform, airasia ride has recently reached one million completed rides, only less than a year into the business. airasia ride drivers will now have the chance to enjoy 90% off Unlimited AirAsia flights, up to RM4,000 in monthly income, and extra incentives of up to RM200 weekly. Those interested in driving with us can click on the link here.
Guests on AirAsia flights can now easily book their airport transfers with airasia ride during their flight booking. While giving passengers convenience, it is also allowing drivers to secure more jobs in advance and plan their trips more efficiently and productively. airasia ride drivers can also leverage one of the strongest airline brands in Asia to better serve customers travelling to and from the airport. Drivers will also have real-time information on passenger arrivals, allowing them to better manage their time by reducing waiting time, making more trips, and earning more.
