Airlines across AirAsia Aviation Group Limited (AAAGL), the aviation arm of Capital A Group, today reaffirmed their commitment to resolve all refund requests caused by the ongoing effects of the pandemic as soon as possible.
AAAGL airlines have already finalised over 99% of all customer queries and will work towards progressively settling the final 0.8% in the coming months.
In a statement, AAAGL said that the two medium to long haul affiliate airlines AirAsia X (AAX) and Thai AirAsia X (TAAX) also have firm plans in place to compensate all guests affected by the unprecedented flight disruptions over the past two years due to Covid-19, within the coming months.
At the same time, the Group pledges a commitment to continue to deliver the very best customer service through the implementation of numerous new innovations and industry-leading digital technologies which will improve guest satisfaction further soon.
Capital A Group CEO Tony Fernandes said “AirAsia airlines have already paid back nearly everyone. AirAsia has opened the world to so many people and the majority of our guests decided to take a credit shell to help us which we thank them for.
Now that travel restrictions have been removed substantially in our major markets, we saw that many of our guests have already utilised their credit shells to start traveling again.”
Tony also pointed out that there is often confusion between AirAsia Aviation Group and medium to long haul affiliate airlines AirAsia X (AAX) and Thai AirAsia X (TAAX) which are separate entities.
“AAX was in a much more difficult situation with international borders closed, so they were completely grounded for over two years with limited cash flow coming in during that period. However, now that they are flying again, they are also paying their guests with outstanding credit back, with travel vouchers equivalent to the amount owed. Our other medium/long haul affiliate airline, Thai AirAsia X (TAAX) was similarly affected by the pandemic and is also working hard to settle all outstanding guest entitlements in the near future.”
“Our other medium/long haul affiliate airline, Thai AirAsia X (TAAX) was similarly affected by the pandemic and is also working hard to settle all outstanding guest entitlements in the near future through refunds and credits.”