Insurance provider MPI Generali Insurans Berhad is offering a free Car Pickup and Dropoff (PnD) service to its motor insurance policy customers in order to ease their servicing experience and at the same time wants to be a provider of fast, safe, and innovative vehicle assistance service.
MPI Generali is set to provide the PnD service to their existing motor insurance policyholders in Malaysia with a sum insured of RM50,000 and above. The service is a joint initiative with Europ Assistance, the assistance company of the Generali Group.
Customers can access the service via its customer portal where an ambassador from Europ Assistance can be requested to pick up a policyholder’s car at their chosen location, who will then take the vehicle to the scheduled service point and return the vehicle once completed.
The PnD facility covers the logistics handling of the car for a range of services, from regular car servicing, a car wash or polish, and minor accident fixing, for an unlimited number of times per year. It is currently available in Kuala Lumpur and Selangor, Mondays to Saturdays, 8am-6pm, for active MPI Generali Private Car Comprehensive policyholders.
According to 2022 Global Data Research, Malaysia’s general insurance industry is projected to reach $5.5b in 2026, growing at a compound annual growth rate (CAGR) of 4.6%. Of this, the industry’s growth was boosted by strong performance in motor insurance. Motor insurance accounted for 46.5% of premiums in 2021 and is expected to grow at a CAGR of 3% from 2021 to 2026.
“Being the first in the industry to introduce this is a strategic move for us. We foresee that this will have a positive impact on our revenue targets, as we aim to grow by 20% within a year,” said K.G. Krishnamoorthy Rao, Chief Executive Officer (CEO) of MPI Generali.
Globally, Europ Assistance, which partnered with the automotive technology solutions provider 21North, has a fleet of over 9000 providers, who have completed 4.5 million trips with a transaction value worth RM264 million (€55 million) annually in India, Indonesia, Singapore and Malaysia. In November 2021, Europ Assistance launched in Malaysia the 21North Europ Assistance platform, with standalone PnD services for vehicle owners, automotive dealers, and workshops with a digitally powered pickup and drop facility. The uptake has been positive indicating a growing demand.
Philippe Demangeat, Chief Executive Officer (CEO) Europ Assistance Malaysia, said “We’ve seen very promising growth in the area of PnD in Malaysia since we started. Collaborating with MPI Generali will accelerate our development in Malaysia while providing differentiating and innovating services to MPI Generali customers”.
