PLUS Expressway Berhad will have 12 more Radio Frequency Identification (RFID) technology lanes by the middle of April following complaints by highway users that a lack of such lanes is causing congestion.
Works Minister Datuk Seri Alexander Nanta Linggi said the decision was reached at a meeting between him and representatives from Touch N’ Go Malaysia, the Malaysian Highway Authority, and PLUS Malaysia to obtain information on the matter following congestion at toll plazas using RFID as raised by highway motorists.
Based on the many grouses received, consumers complained the lack of RFID lanes is causing bad congestion at toll plazas.
“Safety issues were also raised when road users questioned the position of the RFID line in the changing toll booth which had caused accidents.
“In this meeting, I have ordered action to be taken as soon as possible towards resolving the problem while also ensuring the safety of all parties,” he said in a Facebook post.
The RFID system uses a radio frequency chip contained in a sticker affixed to a vehicle and will replace the role of a smart tag device (SmartTAG).