Following the launch of its Sustainability Goals at its 10th Anniversary of listing in September 2022, IHH Healthcare published its inaugural standalone Sustainability Report.
In the report, IHH sets out its efforts and achievements made in 2022 while at the same time, establishes baseline metrics for future benchmarking.
IHH aspires to provide Care. For Good., driving positive change across its key pillars of Patients, People, Public and Planet, by leveraging its international presence, strong partnerships and resources, with time-bound, measurable targets for each pillar.
This includes taking a lead in driving transparency and patient-centric initiatives for the healthcare sector such as Value-Driven Outcomes (“VDO”) to facilitate better medical recommendations and treatments while optimising costs; enhanced Antimicrobial Stewardship Programme to promote and educate responsible use of antimicrobials (including antibiotics) to reduce antimicrobial resistance (“AMR”); leveraging AI to provide more cost transparency; and reducing disease burden through collaborative partnerships to alleviate public healthcare pressures and demands.
Highlights of the Group’s sustainability commitments and achievements in 2022:
Looking Ahead
Moving forward, IHH will embrace the many opportunities and take on the challenges as it sharpens and deepens its sustainability focus across all four pillars. Some of its efforts will include the following:
Patients
- Expand the scope of VDO programmes to include more procedures and treatments
- Establish baseline data and progressively implement improvements across all IHH hospitals, to achieve one-hour admission from doctors’ instructions at A&E by 2025
- Launch AI bill estimator progressively in other markets and develop an AI package builder to build more accurate surgery packages
- Add features every quarter to MyHealth360 app such as new health and wellness tools
People
- Build on all four facets of its Belonging, Equity, Acceptance and Diversity (“BEAD”) guideline launched in 2022, including reviewing all HR policies and processes to minimise bias
- Roll out total wellbeing framework across its network to support employees and prevent burnout
- Work towards ISO45001 certification as aligned with internationally recognised occupational health and safety management system standards
Public
- Enhance Antimicrobial Stewardship Programme to equip all its hospitals to implement interventions to prevent AMR, in line with CDC, WHO and national guidelines. Part of this effort includes developing AMR education programmes that target healthcare workers and the public
- Extend flagship Life Renewed programme aimed at broadening quality healthcare access to underserved communities to other key markets, starting with Singapore in 2023
Planet
- Continue efforts to cap carbon emissions at 2022 baseline while growing the business
- Start strategising for baseline Scope 3 emissions across its value chain in 2023, as aligned to target to be Science Based Targets initiative (“SBTi”)-ready by 2025 and to establish science- based pathway to Net-Zero by 2050
- Reduce single-use virgin plastic by 90% in non-clinical areas in Malaysia and Singapore in 2023 and scale this commitment to other markets globally
