In a move to strengthen its sustainability commitment, Etiqa has enhanced its service offerings for electric vehicle (EV) owners by expanding its workshop partnerships. Etiqa has introduced Malaysia’s first-ever independent panel repairers for EVs, positioning itself as a leader in establishing a regional network of EV repair hubs. This strategic development was announced at the Etiqa Repairer Convention 2024, held at the Melawati Convention Centre.
The four newly appointed independent panel repairers—Hoong Wai Auto Repairs, Poh Kin Motor Works, Rawang Yee Motor, and Shiun Motor—will cater to EV owners whose warranties have expired or who own grey-import EV models. These repairers specialise in EV collision and repair services, filling a critical gap in the market for post-warranty and grey-import EV support.
Kamaludin Ahmad, Group Chief Executive Officer of Etiqa Insurance & Takaful, emphasised the company’s leadership role in the EV sector, stating: “As the leading insurance and takaful operator that champions sustainability, Etiqa is dedicated to being a leader and innovator in the Electric Vehicle sector. Thus, we are thrilled to announce the expansion of Etiqa’s workshop partnership for Electric Vehicles (EV), with the appointment of four independent panel repairers targeting a segment of EV owners whose warranty from manufacturers has expired, or those with grey-import vehicles.”
He further added: “Etiqa is also the largest EV insurance and takaful provider in the country, and we take pride in our commitment to offering unparalleled insurance and takaful coverage, as well as support for EV owners, that is aligned with Etiqa’s vision of Making the World a Better Place. With the launch of these EV-focused repair workshops, Etiqa is now able to ensure that our customers receive EV repair services tailored to their unique needs.”
The appointed panel repairers have demonstrated exemplary service, vast coverage, and a dedication to customer satisfaction. Their technicians are trained in advanced diagnostics and specialised in EV technologies. The workshops offer a range of services from routine maintenance to complex repairs, all while incorporating eco-friendly practices such as energy-efficient lighting and advanced recycling processes, aligning with Etiqa’s commitment to sustainability.
Muhammad Azlan Noor Bin Che Mat, Head of Claims Care at Etiqa, highlighted the growing demand for electric vehicles, saying: “Given the increasing demand for electric vehicles, Etiqa’s goal is aimed at enhancing customer support and satisfaction. The introduction of independent panel repairers for EVs is not meant to compete with franchise repairers, instead, these independent panel repairers will be able to provide an alternative solution for our customers.”
He also noted that these workshops set a new standard in EV maintenance, offering state-of-the-art service facilities equipped with cutting-edge diagnostics, specialist training, and sustainable operations.
Etiqa’s efforts to expand EV services align with its environmental, social, and governance (ESG) principles. In 2023, Etiqa became the first Malaysian insurance and takaful provider to sign the United Nations’ Principles for Sustainable Insurance (UN PSI) under the United Nations Environment Programme Finance Initiative (UNEP FI). Additionally, Etiqa was the first in the market to offer EV home wall charger coverage and portable cable charger coverage, further demonstrating its commitment to sustainable innovation.
This expansion signifies Etiqa’s ongoing dedication to supporting the growing EV market in Malaysia, ensuring EV owners receive top-tier service and support long after their warranties expire.
