Automating Employee Healthcare Management

In recent years, it has become increasingly important for companies to offer attractive
health benefits to recruit and retain talented employees, which will in turn influence the
growth of the organisation. According to its 2018 employee benefits survey report, The
Society for Human Resource Management (SHRM) found that 92 percent of employees place great importance on their benefits in relation to their overall job satisfaction 5 .

However, nearly one third of those employees stated that their benefits package is the reason they would be looking for a new job in the next 12 months 6 . Though attractive health benefits are important in successful employee retention, HR departments require assistance in selecting the healthcare package that best suits their employees’ needs.

Acutely aware of the current inefficiencies in corporate healthcare management, the team at HealthMetrics is revolutionising the way corporations manage employee healthcare, which has traditionally been mundane, tedious and manual, making the process disorganised & uninsightful.

HealthMetrics is Southeast Asia’s fastest-growing corporate health benefits management platform, aiming to simplify and automate the management of employee healthcare within the corporate sector.

“We saw the need for an automated platform to manage corporate healthcare more
seamlessly after many years of working in the insurance and medical claims industry.
We wanted a more connected and insightful process so that companies would know what they are paying for in terms of their employee’s healthcare and how the benefits are being utilized. Ultimately, we want to help companies be healthier, happier and more productive” says co-founder and Chief Executive Officer of HealthMetrics, Alvin Yuan.

Currently, when employees fall ill and have to visit the doctor, they typically pay for their medical bills with the intention of submitting their claims to Human Resources (HR) later to be reimbursed. This is a very tiresome process. Because of this, companies appoint panel clinics, outsource the management of the claims to TPAs or sign up for insurances.

HealthMetrics makes these processes easier with their automated platform. Its MMI framework (Manage, Measure and Improve) allows companies to increase HR administrative efficiencies by automating medical claims, among other functions.  Not just a claims management platform, HealthMetrics is also a comprehensive digital solution that provides real-time data analytics and can fully integrate into other existing software such as HR Information Systems (HRIS).

Furthermore, with the use of fake Medical Certificates (MCs) on the rise in Malaysia, HealthMetrics provides digital MCs to employees and logs employee check-ins at clinics, all complete with timestamps to avoid any potential disputes. This additional feature is particularly important in combating the rise of fake MCs which has caused Malaysian corporations to lose billions annually.

Moreover, the MMI framework houses an employee self-service (ESS) mobile app, not to mention providing instant and seamless access to healthcare providers. Through the app, HealthMetrics instantly connects its users to about 2,300 clinic partners, over 300 optical partners and 200 dental partners and over 100 outpatient specialists & hospitals. Employees are also able to enjoy cashless medical services, app for guarantee letters and view their benefit entitlements and balances.

Today, the platform is serving more than 500 corporate partners with a total of about 100,000 users in its database. The companies currently registered with HealthMetrics are FamilyMart, Papparich, Estee Lauder, Jaya Grocer, Campbell’s, TNB Energy Services, iPay88, Mr.DIY, Unisteel, Pullman Hotels, KLK, PICC and many more.


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