HSBC launches e-DuitRaya for customers to send to loved ones

HSBC Malaysia being the first international bank to launch DuitNow QR, has introduced new cashless payment and transfer features for customers to share and celebrate Raya.

HSBC’s customers can now send their personalised HSBC QR code via any messaging application and have the recipients scan the QR code through their photo gallery to receives the e-DuitRaya in a digital green packet.

Tara Latini, Head of Wealth and Personal Banking of HSBC Malaysia said that since their customers may not be able to meet in person to present their friends and families with gifts or make donation in this season of giving, the bank has enhanced their mobile app in time to enable their customers to make free and instant transfers to charities, friends and families with e-DuitRaya.

“Digital is at the top of our priorities because we believe that technology provides us a gateway to better serve our people and customers, especially during this Covid-19 outbreak. With Raya around the corner, we want to further improve the banking experience for our customers with digital,” she added.

With the ever increasing number of mobile users, the international bank recognised the importance for customers to perform more banking activities on their mobile device cannot be overlooked.

The Move Money journey has been integrated into HSBC Malaysia mobile app to allow customers perform payments and transfer across different account. More features will be added to the Move Money journey by stages so that customers can do more on the mobile app.

“We’re happy to introduce e-DuitRaya for our customers to celebrate this festive season while we practice social distancing and stay safe. Improving upon the strong foundations we have built with our Internet and mobile banking, we continue to invest our efforts in delivering a simpler, faster and more seamless banking journey to our customers,” Heather Goh, Head of Digital, Wealth and Personal Banking, HSBC Malaysia said.

HSBC Malaysia has reached notable digital milestones. Known for the high level of security in the banking experience it provides to customers, HSBC is constantly adding convenience on top of security.

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