HSBC Malaysia becomes 1st bank in the country to launch digital account opening service

HSBC Malaysia has become the first bank in Malaysia to launch a digital account opening journey with 24/7 Self-Service Machine for identification and verification process.

This new online account opening service launch is timely with social distancing measures being the new norm in the foreseeable future due to the Covid-19 pandemic. The advantage of this digital journey is that it minimises physical contact, unlike the conventional way of account opening.

Customers can also enjoy the simplicity with no paper forms that come with traditional account opening. HSBC introduced this digital journey to enable customers take advantage of a simple and easy process to open a new account from the comfort and safety of their homes, and choose the time that suits their lifestyle to verify their biometrics at the 24/7 Self-Service Machine.

“Our digital features are constantly being improved to empower our customers to pick the best banking experience that fits their lifestyle. As customers’ preference continues to evolve, we continue to enhance our products and services to strengthen our relationship with them” said Tara Latini, Country Head of Wealth and Personal Banking, HSBC Malaysia, “The launch of this online account opening service and our recent launch of DuitNow QR are part of our vision of the future of banking – a blended approach where we serve our customers with the best of our digital world and our people.”

The 3 simple steps:

Step 1

Go to HSBC Malaysia website and complete an online application form in less than 10 minutes.

Step 2

Visit any HSBC branch or 24/7 Self-Service Machine available at selected branches to
complete identification and verification process.

Step 3

Upon successful account opening, customers will be provided with their new account numbers immediately at the branch or displayed on the confirmation screen of Self-Service Machine. Debit card will then be delivered to the customers’ preferred address. Activate debit card and register for online banking to enjoy banking on the go.

HSBC Malaysia customers can take advantage of the digital account opening to open the
Everyday Global Account (EGA) – a global all-one-bank account that is ideal for multicurrency convenience so they can buy, save, transfer and spend in 11 major currencies 24/7 in one account for future use. The new digital account opening journey enhances EGA and brings the international bank closer to the vision of becoming a bank in its customers’ pocket that serves them 24/7.

Customers who need assistance on account opening may contact our hotline at 1300 88 1388 or they can find out more at here.

Previous articleAPAC consumer sentiment remains positive as brands adapt strategies to the digital world
Next articleLBS Bina Group plans to launch RM3 billion worth projects in coming 9 months


Please enter your comment!
Please enter your name here