Customers of OCBC Bank (Malaysia) Berhad and OCBC Al-Amin Bank Berhad (collectively, OCBC Malaysia) will be able to apply online for post-moratorium support in relation to their loans and financing through the Bank’s webpage, www.ocbc.com.my via a simplified application process that takes a matter of minutes.
Personal banking customers can also opt to call a dedicated hotline 03-8317 5011, while SME customers may call 03-8317 5200. The lines are open Monday to Friday, 9am to 6pm. Corporate customers can contact their relationship managers.
To ensure a seamless transition when the auto-moratorium period ends on Sept 30, applications for repayment assistance should be made by Sept 7.
Customers who have lost their job may apply for a 3-month moratorium extension while those who have suffered a loss of income may choose from rescheduling and restructuring options that include minimum 6-month reduction of monthly instalments and other plans.
Announcing this today, OCBC Bank chief executive officer, Ong Eng Bin emphasised that the cessation of the industry-wide automatic moratorium for retail and SME customers on 30 September does not in any way reduce the Bank’s responsibility to provide optimum financing services to its customers for the long-term.
“On OCBC Malaysia’s part, this thinking stems from the first and third pillars of our value system: lasting value and forward-looking. We have long been working with our affected customers to determine how their financing needs can be attended to for the longer-term, bearing in mind that every customer’s needs and challenges vary considerably from one to another.
“The initiatives rolled out today are all in keeping with our commitment to always be there to lend a helping hand to our customers during their time of need.
“All our customers should reach out to us as quickly as possible in the event they have a financial problem arising from the pandemic crisis so that we can help them promptly,” he said.
