The recent spike in Covid-19 cases is causing anxiety for many Malaysia’s, there’s daily report of malls or office buildings being cleansed after patrons were found to be tested positive. Telekom Malaysia is the latest to this new phenomena, the telecommunication giant has confirmed two positive cases of Covid-19 amongst its employees. One of the affected employees is based at Menara TM ONE in Damansara, Kuala Lumpur and the other is at its Kepayan office in Kota Kinabalu, Sabah.
Both employees are currently under quarantine and receiving treatment at Government quarantine and medical facilities.
Its safe to say, TM has taken proactive measures to mitigate further spread of the virus and keep customers, staff and communities safe. The affected Menara TM ONE, has been evacuated and the office building closed for seven days to facilitate thorough disinfection and sanitisation in accordance to the guidelines set by the Ministry of Health. TM offices in Sabah, Kedah and other Red Zone areas had been closed much earlier as proactive precaution in correspondence to the increasing cases recently.
Following these two new positive cases, detailed contact tracing is being carried out by the MoH, assisted by TM’s COVID-19 Crisis Response Team (CRT), to identify and inform those whom had close contact with the affected employees. Identified close contacts are being contacted by MoH for further advice and action.
In ensuring continued services to customers, TM employees at the affected states and areas have reverted back to Work From Home arrangement utilising digital channels and online productivity tools. Meanwhile, critical function employees (contact centre, field teams for service installation and restoration) shall continue working in compliance to Government and TM’s added safety protocols and guidelines.
TM employs over 24,000 staffs and is regarded as one of the biggest employees in the country, the quick action to move all staffs to work from home is the best approach if the infection is to be contained.