Digi remains steadfast with operational resilience and modernisation efforts as key priorities during 2020

Digi.com Berhad (Digi) has announced its FY2020 results, underscoring operational efficiency, digital modernisation efforts, and across-the-board operational resilience as key priorities for the company during the year.

Digi’s CEO Albern Murty said, “Digi rallied against a challenging and uncertain market throughout 2020, driven by efficient operations and transformation initiatives. In the months ahead, we will maintain a sharp focus on accelerating our digital agenda and modernising our network and IT infrastructure to enhance customer experience, as well as supporting the society’s recovery in this current climate.”

Throughout the year, Digi maintained its strong support to aid the nation’s Covid-19 recovery through the provision of free 1GB data daily for productivity and education, access to PENJANA digitalisation grants for SMEs, and various Yellow Heart community initiatives to support critical humanitarian and emergency relief efforts. 

Digi has connected Malaysian with more affordable products and better network experience nationwide in 4Q2020. To note, Digi introduced the [email protected] campaign to support Malaysians to stay connected at home – through the campaign, customers can expect to get extra savings from special deals across Digi’s products and services including smartphones. 

In addition, Digi and Senheng partnered to launch PlusOne Connect, a first-of-its-kind co-branded entry-level prepaid plan  Exclusive Digi Postpaid Smart Bundle for frontliners and employees of essential services. Digi Business Fibre Broadband launched to offering total connectivity solution for SME businesses nationwide

Digi also partnered Cisco to offer Cisco Umbrella, an industry-first cloud-based cybersecurity solution to SMEs and Partnership with ZTE on radio network modernisation, as part of Digi’s continuous efforts to enhance its network capacity and deliver improved user experience while preparing a future-ready network. 

Meanwhile, in response to humanitarian and social responsibility efforts, Digi is partnering MERCY Malaysia to coordinate channeling RM1 million contribution under the GLC-Disaster Recovery Network (GDRN) coalition, to aid relief efforts nationwide. This follows a Digi’s contribution of RM1 million earlier in the year to support medical frontliners in the early phase of Covid-19 response.

As for 2021, while the market conditions continue to be challenging, Digi remains focused on its long-term strategic goals, set on solid fundamentals of robust financials, organisational agility, and its trusted and responsible brand. 

This year, Digi aims to prioritise on accelerating growth in core and digital businesses to re-capture the need for connectivity across prepaid, postpaid and FTTH segments. The company also looks to be investing in network and IT infrastructure modernisation to enhance customer experience.  

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