Speaking at the Think with Google Breakfast Series: Peering into Malaysia’s Digital Future, Managing Director of Grab Malaysia, Sean Goh, and Co-founder of PichaEats, Suzanne Ling highlighted the importance for industry players to upskill local talents in the workforce.
“To help people save money in this time of crisis, Grab Malaysia needed to initiate a big change. A shift from convenience to affordability is needed. Therefore, upskilling is important because Grab was only an e-hailing company and now we deliver groceries,” Sean said.
According to Nikkei Asia, food delivery has provided needed support for the ride-hailing business, which continues to be mired in a pandemic-induced stupor with sales still around 60 percent to 70 percent of pre-Covid levels.
“The technological gaps of the world today can only be solved by upskilling workers. New and existing employees need to constantly upskill themselves to be ready for the world after Covid-19 because the trend of using digitalisation will be carried forward into the future,” Suzanne mentioned.
Employees who have training and development opportunities are happier in the roles and have a brighter outlook on their future with the company. Reskilling the workforce helps pave a path to a career advancement.
Both panelists agree that both SMEs and corporations must benefit from talented upskilled workers in the labour force to grow in the current economic climate.