The Ministry of Domestic Trade and Consumer Affairs Ministry has confirmed that it will conduct investigations on AirAsia with regards to complaints about the low-cost airline delays and rescheduling of its domestic flights.
Many customers of the airline have been complaining over the delays and in instances up to 2 hours, the Ministry added that it has taken note of the grievances while MInster Datuk Seri Alexander Nanta Linggi remarked that the Ministry had been monitoring the situation since the end of last month.
While the airline service comes under the Ministry of Transport, consumers who use the services can take it up with the Domestic Trade Ministry which oversees consumer welfare. The Ministry commented that it will continue to conduct investigations from the aspect of consumers’ interest and work with the Transport Ministry to resolve this issue and ensure it does not continue.
The public is told that it is their right to claim compensation if they feel that injustice occurred and disrupted their journey. Nanta stressed that if delays were more than 2 hours, compensation is due perhaps they can be free meals, wifi, or phone calls. And if it exceeds 5 hours or more, then a hotel accommodation, full refund, or an alternate flight would be in order.
Those who have been inadequately compensated should complain to MAVCOM.
