inDriver has focused on bringing improvements to the app’s functionality as it seeks to attract more users, particularly drivers, to meet the increasing demand for ride-hailing services in Malaysia.
Roman Ermoshin, Director of Ride-hailing for the Asia Pacific, inDriver, said the current supply-demand imbalance presented an opportunity for the company to strengthen its user base further.
“inDriver has been working on improving app features to encourage more users to join the platform. We have implemented a slew of enhancements for a better user experience, primarily for the drivers. These will allow for a more effective and productive way for them to earn money through the inDriver platform,” he explained.
One of the feature enhancements introduced to the app is a chat function that enables easy communications between drivers and passengers while maintaining users’ privacy. The inDriver app also has expanded its ride-hailing service offerings by adding different classes of cars, creating more flexibility for drivers to earn income while also meeting diverse user needs.
In addition, a new feature called “On the way” was introduced as a means to improve driver’s income opportunity. With this feature, drivers can tap the “On the way” button, enter their destination address, and receive ride requests as they move towards their destination. This will benefit drivers in terms of time and cost savings.
Roman noted that with these new improvements, inDriver now complies with the highest industry standards. To ensure users continue to receive the best level of productivity and support, the company has decided to implement service payment to its drivers in Malaysia.
The international ride-hailing app introduced a 9.54% service payment, which will be deducted from the total amount of fare per ride. The rate of the service payment is set lower compared to other ride-hailing services operating in Malaysia, to ensure inDriver drivers can still benefit from its unique fare negotiation feature while continuing to receive profitable rides.
inDriver offers fairness and transparency to its users by allowing drivers and passengers to negotiate directly for fares and agree on the best possible price.
