In a press statement, AirAsia X (AAX), claims it had successfully compensated over 270,000 cancelled bookings which were mainly due to the pandemic and the grounding of flights here in Asia and the world.
Customers were given a five-year travel voucher for the full value of the outstanding bookings, according to AAX the travel voucher can be used to book flights (airline code D7) immediately and for future travel to a number of international destinations currently on sale. These will be further added when more routes are to be undertaken by the airline like Japan, Australia, Hawaii, New Zealand, London, Dubai and Istanbul in 2022.
Guests who have yet to receive the travel voucher are required to register for airasia rewards members using the same email used for the booking as the travel voucher will be linked to the account. AAX will continue to prioritise processing all remaining compensation entitlements, including for bookings made by travel agents in the coming weeks. All guests will be contacted via their registered email address.
Commenting on the refunds, Acting Group CEO Tony Fernandes said: “I am thrilled to share that we have delivered on our commitment to AAX guests, and given back more than US$92 million worth of travel vouchers for over a quarter million bookings. That is about 80% of the total booking, and we are reaching out to the final groups of guests until everyone gets back what they are owed.
