AmBank has ramped up its online security features in its continuous efforts to combat financial fraud and scams. This in line with Bank Negara Malaysia’s (BNM) recent steer of five additional preventive security measures to strengthen safeguards against financial scams.
Dato’ Sulaiman Mohd Tahir, Group Chief Executive Officer, AmBank Group said “AmBank is resolute in supporting BNM’s efforts in combating financial scams. Progressively, the bank will enhance existing security measures as well as introduce new safety features to help protect customers against being scammed. We are also ensuring all the appropriate measures and controls are in place, in mitigating any issues relating to frauds and scams.”
“Rest assured, protecting our customers’ funds and safeguarding online banking transactions is our utmost priority. We urge customers who are facing any dubious transactions to call our fraud reporting channel via the Contact Center which is available 24/7 or to make use of the Report Fraud function available in our AmOnline Web and App to suspend their internet banking,” he added.
The Bank is on track to migrate from SMS OTP to a more secured authentication method, together with other enhancements to further strengthen the security features set to be available on AmBank online banking channels by June 2023.
AmBank already restricts authentication of online banking transactions to only a single mobile device which has to be linked to an AmSecure token.
As part of the bank’s ongoing efforts to continuously enhance the security features, a cooling-off period will be introduced for first time enrolment of AmOnline and any device change request. During this period, customers will not be able to perform any financial transaction This shall provide sufficient time for customer to verify and report any suspicious activity in their account.
We wish to advise our customers to activate the AmSecure token to facilitate all mobile banking activities.
Other enhancements further strengthening of the security features are set to be available for users on all AmBank online banking channels including AmOnline by June 2023.
AmBank urges its customers to remain vigilant of dubious cyber activities to avoid falling prey to online scammers.
Customers are advised to verify website links and emails before making any bank transactions. Do not download any software applications from any third-party app store as this may infect your devices with malicious software. Always stay vigilant by never revealing any banking or personal details when approached by suspicious individuals.
Customers facing any malicious transaction using their AmBank account, please call AmBank Contact Centre at 03-2178 8888 immediately or e-mail us at [email protected] or visit our nearest branch.
