Lalamove is expecting further growth and expansion in Malaysia as it increases its delivery coverage, expanding long-distance delivery and service offerings in the market. This expectation was projected via the company’s 2x revenue growth within two years of operations in the market, with the increasing number of users and delivery partners. This growth signifies the company’s readiness to grow and recover with the SMEs in Malaysia.
Understanding the need for SMEs to stay agile and grow their business, Lalamove has since expanded its delivery coverage beyond Klang Valley to other parts of Malaysia, namely Johor, Malacca, and Penang. Lalamove also introduced the Long Haul Delivery, which enables users to deliver same day from Klang Valley, Johor, Malacca and Penang to any location within the Peninsula with Lalamove’s 4 x 4 Pickups, Vans and Lorries.
Through its business model, Lalamove pushes to create value for its SME users and delivery partners. Via its platform, Lalamove sets out to provide SMEs with the ability to meet their delivery requirements via affordable delivery solutions effectively. As the company expands its coverage and long-distance delivery offerings, Lalamove also looks to create more flexible income opportunities for its delivery partners as it stays committed to growing its customer base and delivery partners.
“As we approach our 10th anniversary in 2023, we are pleased and looking forward to growing our global footprint in our markets. In the Malaysian market especially, SMEs and home-based businesses make up some of the largest pools of our customer base. We want to collaborate with these businesses, providing the various services that their businesses require. That would allow us to help empower these businesses in achieving better success.” said Paul Loo, Chief Operating Officer at Lalamove.
Jane Teh, the Managing Director of Lalamove Malaysia, echoed the same sentiment on SME empowerment. “Our services for SMEs are designed for relevance in a fast-changing digital landscape and dynamic consumer behaviour. Understanding the pain points of SMEs and innovating ourselves to meet their needs has been the key to the growth in our revenue and users. At the same time, we consistently pursue exercises in recruiting Malaysians to be our delivery partners. Our active delivery partners grew by 24% in 2022 compared to 2021. Consistency in delivery partner recruitment is fundamental to strike a balance between our supply and external demand from SMEs.”
As part of the measures to uplift SMEs, Lalamove offers the user-facing Lalamove Rewards programme. The programme is an additional avenue for Lalamove’s business clients to raise their brand equity while generating sales from Lalamove’s user base. Besides its flagship on-demand delivery services, SMEs with a Lalamove Business Account in the e-commerce space can reap additional value with Lalamove’s e-commerce integrations and API solutions. Lalamove has recently geared up to draw customised logistics solutions beyond the last-mile delivery leg for SMEs.
