Concerned about the difficulties faced by customers due to the flood situation that hit several states in the country, Islamic banking institutions that are members of the Association of Islamic Banking and Financial Institutions Malaysia (AIBIM) continue to proactively offer various support and special assistance to individual customers and businesses affected by the floods to face this challenging period.
Among the special flood assistance provided include targeted refund assistance and free card replacement. The latest relevant information can be found on the bank’s website and social media. Affected customers can contact the bank to apply for related assistance.
Customers who need assistance are advised to prioritize personal and family safety first and contact their respective banks to consult with authorised bank officials regarding their banking issues that may be affected by this flood. This is very important to prevent customers from being deceived by financial fraud from irresponsible parties.
Access to basic banking services will continue to be provided such as transactions at counters and self-service machines. Bank branches affected by floods will be updated from time to time. Alternatively, customers are also advised to use online banking services for banking matters. Customers can also contact the AIBIM secretariat at [email protected] for more information.
