Customers and owners of Nissan vehicles will discover new experiences when they visit the first-ever Nissan Flagship Store in Petaling Jaya, Selangor. Redesigned and upgraded in line with the latest Nissan Retail Concept (NRC-NEXT.
With an investment valued at RM4 million, the upgraded Nissan 3S Flagship Store at Petaling Jaya stands out with an eye-catching façade and proudly wears the sleek new logo which reflects on Nissan’s latest corporate identity.
On 10th August, this Flagship Store with its improved facilities was officiated by Makoto Uchida, President and Chief Executive Officer of Nissan Motor Co., Ltd. (NML), accompanied by directors and top executives of both NML and Edaran Tan Chong Motor (ETCM).
About the new Nissan 3S Flagship Store
Redefining customer experiences at the Nissan 3S Flagship Store in Petaling Jaya begins with an all-new exterior façade highlighted by the unmistakable presence of the new Nissan logo. The signature red tablet can be seen from afar hovering over the dealership in a highway pole-style signage while another prominent emblem situated above the main entrance greets visitors to the facility.
Every facet of the 43,000-sq feet Flagship Store, from its carefully chosen colour palette, premium appointments, to the contemporary layout and plush furnishing aim to welcome customers to a whole new level of comfort and convenience. Customers are able to experience up to eight models on display in a conducive and relaxed environment, with professionally-trained sales advisors ready to attend to product enquiries and to arrange test drives from the complete lineup of new Nissan models.
At a time when automotive customer service is becoming more impersonal, ETCM is committed to engagement on a personal level as vehicle purchases are important acquisitions in Malaysia.
Aside from two new vehicle delivery bays and three EV chargers, there are also a spacious and airy customer reception, high-speed internet connectivity, specially assigned areas for private discussions and even a kids’ room to keep the little ones safe and occupied.
For existing Nissan owners returning for after-sales services at the Flagship Store, a Service Concierge has been set up to offer immediate assistance to owners at the entrance of the Service Centre, this is then complemented by a newly furnished reception area with comfortable seating as respective Service Advisors attend to owners.
The Service Centre at the Nissan 3S Flagship Store features 25 general service bays which are equipped with hoists, as well as dedicated bays for air-conditioning and wheel alignment service. On top of that, there are also individual rooms earmarked for EV repairs and vehicles that may require extensive remedial work.
Up to 100 vehicles can be serviced daily by the experienced 25-member after-sales team at the Nissan 3S Flagship Store. Every technician at the Service Centre is Nissan-certified and backed by a well-stocked spare parts warehouse utilising only Nissan Genuine Parts for a total peace-of-mind.