Wavelet Solutions Sdn Bhd (Wavelet) is not just any local tech company. Instead it is a story of resilience, vision and incessant innovation that commenced two decades ago.
This month, as Wavelet commemorates its 20th anniversary, the Subang-based company looks back at a journey marked by a robust pursuit of transcending traditional business boundaries and fostering digital transformation across Malaysia and the region.
Founded in 2003, Wavelet embarked on a mission that has steadily evolved into a revolutionary paradigm, fostering a business ecosystem burgeoning with technological advancements.
Initially acclaimed for its proficiency in Enterprise Resource Planning (ERP) systems for franchises and chain stores, Wavelet has seamlessly evolved into a formidable cloud-native enterprise platform under the visionary leadership of its founder and CEO Vincent Lee Hong Fay.
“The objective was clear from start, which is to consistently deliver advanced tech solutions that cater to a plethora of business needs,” said Lee, whose innovative foresight has guided Wavelet through a spectrum of technological evolution, including ventures into Customer Relationship Management (CRM), e-commerce, and Artificial Intelligence (AI)-powered unified contact centres.
A cornerstone in Wavelet’s remarkable portfolio is BigLedger, a groundbreaking platform developed since 2015, embodying the epitome of cloud-native app solutions. BigLedger has redefined the modus operandi for myriad companies, offering a centralised data exchange hub that epitomises flexibility and efficiency.
“BigLedger paves the way towards a truly ‘composable enterprise platform’,” said Vincent.
“Unlike conventional software that necessitates incessant resource augmentation, BigLedger’s modular approach empowers businesses to integrate various applets based on their unique requirements. This ingenious approach has shattered the labyrinthine maze synonymous with traditional ERP systems, presenting an array of customisable, manageable tiny applications, or ‘applets’.
“As digital conduits between online and offline realms burgeon, BigLedger has emerged as a pivotal bridge, nurturing enriched customer experiences that foster loyalty and repeat patronage. By amalgamating loyalty programmes and constructing a centralised customer database, Wavelet has enhanced customer engagement, a stride that has significantly contributed to elevating customer retention and loyalty.”
This transformative odyssey has not gone unnoticed. Wavelet’s recent accolade as ‘AWS Software Partner of the Year 2023 for ASEAN’ by Amazon Web Services (AWS) is a testament to its relentless endeavour towards customer satisfaction and technological innovation in the cloud solutions sphere. (Pix- Wavelet CEO Vincent Lee (right) receiving the prestigious ASEAN Software Partner of the Year 2023 from AWS Head of Digital Native and Software Segment [Southeast Asia] Patrick Kelly.)
“Our alliance with AWS has been a catalyst in formulating and delivering enhanced solutions, significantly contributing to the well-being of end-users,” Vincent acknowledged, reflecting on a partnership that has flourished since 2012.
Today, with over 70,000 users across 20 industries, both locally and internationally, and a clientele that boasts industry giants like Samsung, DIGI, and Bio-Life, Wavelet’s footprint is indelible. It has transcended geographical and technological frontiers, embodying a relentless quest for excellence that resonates with every enterprise it touches.
As Wavelet propels into its third decade, the company is not merely eyeing growth, but a revolution in the business realm.
Under Vincent’s visionary helm, Wavelet continues to champion a future where technology and business converge, creating synergies that promise exponential growth and remarkable success.
“In a rapidly digitalising Malaysia, Wavelet aspires to continue being an industry leader whereby innovation, integration and success are not just envisioned but vigorously pursued,” said Vincent.
“As I reflect on the last twenty years, what comes to mind is more than just technological evolution and also encompasses Wavelet’s relentless spirit of innovation, our quest for business excellence and a profound commitment to fostering a digital future laden with boundless possibilities for the greater good of customers and the Wavelet ecosystem,” said Vincent.
“Wavelet is on a mission to realise a future where businesses transcend conventional boundaries, marked by innovation and integrated solutions,” he further said, adding that, as the company celebrates this significant milestone, the horizon seems laden with promise, mirroring the boundless potential that the next chapter holds.”
